Riverside provides a range of services registered with the Care Quality Commission supporting a diverse range of individuals, these services include:

• Supported housing services.
• Domiciliary care services.
• Accommodation-based and therapeutic treatment for substance misuse.
• Extra care.

Riverside believes in treating individuals as equals and with dignity and respect, this ethos is at the heart of everything we do.

We deliver a unified approach to care and support, valuing our customers’ wellbeing and independence and empowering them to remain in control of the support they receive and decisions about their care.

To make this happen, we have developed a comprehensive range of processes to drive quality and improvement. Our focus on continuous improvement and demonstrating financial sustainability means that we regularly review our current activities and services.

We focus our support around each customer and their unique needs, wishes and aspirations, which means spending time talking to them, as well as their families and support staff, to make sure that we are delivering tailored, person-centred care and support. Find out more about person centred support planning here.

Furthermore, we are proud to have worked with Skills for Care in piloting the Care Certificate developed as a result of the Cavendish report which has become a fundamental part of our support team’s induction. ‘The Care Certificate gives everyone the confidence that workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high quality care and support’.

Our services demonstrate high quality, value for money and positive impacts for the lives of our customers. You can find our Care Quality Commission ratings reports here.

Our CQC statement of purpose

Sally Nichols, our Assistant Director of Housing & Care, serves as the Nominated Individual overseeing compliance with CQC regulations.