Riverside Helpline (Telecare Health Monitoring)
We operate a 24 hour Telecare monitoring service for over 4000
older and vulnerable people through our Liverpool and Carlisle
The service is designed to offer a
cost-effective method of continuously monitoring the well being of
our service users and can be used as an alternative to 24 hour
staffing or to facilitate an earlier return to the home for
Using the latest state-of-the-art technology,
each customer carries a personal trigger and/or fall detector,
which once activated sends an automatic call to our highly trained
Upon receipt of this call, our team can either
talk directly to the customer to ascertain the appropriate course
of action, or if the customer is unconscious the operator can call
the emergency services.
Amongst the products and solutions we offer
- Personal monitoring – via an activation trigger
- Fall / motion detection – that doesn’t require activation, it
will send a signal in response to motion or lack of activity
Why we are different
We care about people. As a not-for profit
social business our core business is transforming lives and
revitalising neighbourhoods. We combine this with a sound business
model that reduces risk and saves money for our business partners,
without ever compromising customer care.
Accreditations and performance
In 2012 99.64% of all calls were answered within 1 min &
99.93% of all calls answered within 3 minutes.
We are Telecare Standards Association
accredited and routinely exceed their targets.
Contact our Life Enhancing Technology
Advisors on 0808 100 1929 or e-mail firstname.lastname@example.org
Follow us @RivHelpline
To find out more about Careline in Cumbria click here.