Riverside Helpline (Telecare Health Monitoring)

We operate a 24 hour Telecare monitoring service for over 4000 older and vulnerable people through our Liverpool and Carlisle monitoring centres.

The service is designed to offer a cost-effective method of continuously monitoring the well being of our service users and can be used as an alternative to 24 hour staffing or to facilitate an earlier return to the home for hospital patients.

Using the latest state-of-the-art technology, each customer carries a personal trigger and/or fall detector, which once activated sends an automatic call to our highly trained dedicated team.

Upon receipt of this call, our team can either talk directly to the customer to ascertain the appropriate course of action, or if the customer is unconscious the operator can call the emergency services.

Amongst the products and solutions we offer are:

Why we are different

We care about people. As a not-for profit social business our core business is transforming lives and revitalising neighbourhoods. We combine this with a sound business model that reduces risk and saves money for our business partners, without ever compromising customer care.

Accreditations and performance statistics

In 2012 99.64% of all calls were answered within 1 min & 99.93% of all calls answered within 3 minutes.

We are Telecare Standards Association accredited and routinely exceed their targets.

Key Contacts

Contact our Life Enhancing Technology Advisors on 0808 100 1929 or e-mail lets.connect@riverside.org.uk

Follow us @RivHelpline

To find out more about Careline in Cumbria click here.