Riverside is committed to encouraging resident
and tenant involvement across the communities we work in.
What is
resident and tenant involvement?
What
does it involve?
What are
the benefits?
What
is resident and tenant involvement?
It’s a way for you, our service users, to help
us improve by letting us know what you think. It’s important that
you have your say in how your home and local environment is
managed.
What does it involve?
There are a number of ways to get involved to
suit you and fit around your lifestyle. It will only take as much
of your time as you want it to, it won’t cost you a penny and we
will support you with advice and training if you need it.
What are the benefits?
By getting involved you can influence the
service you receive. There’s no-one better to help us improve our
service than our own tenants and residents. By working together we
will be able to decide what we should improve and how. And as well
as helping to improve your service you could also learn new skills
and make new friends.
For those wanting to start with a small level
of involvement, mainly concentrating on their scheme and local
issues, you can:
- attend local tenants’ and residents’ meetings
- attend local tenants’ and residents’ meetings
- attend scheme meetings
- take part in written and telephone surveys
- read ‘Tenants Voice’ and other newsletters
- submit articles on your local area for our newsletters
- attend local scheme events.
For those wanting to be involved at local and
regional levels, you can:
- form a Tenants’ and/or Residents’ Association
- attend training seminars and other events
- become a Tenant Representative for your scheme
- act as a reader, commenting on new documents and leaflets
- before they are finalised
- get involved with your local Neighbourhood Service Forum
- train to be a Tenant Inspector.
For those wanting a higher level of
involvement and a desire to influence the decisions we make, you
can:
- attend a Service Review Group as a representative for your
area
- attend training sessions to develop your skills
- join ‘one issue’ groups
- join an Advisory Group
- attend the Resident Involvement Day.
For those wishing to be directly involved in
making decisions, you can:
- undertake advanced training on more strategic issues
- become a Tenant Board Member or Board Observer
- join the Riverside Tenants and Residents Federation.
If you are interested in getting involved,
please contact our team at your local office. Alternatively, please
email involvement@riverside.org.uk
for more information.