Riverside’s new Chief Executive, Carol
Matthews takes up her position at the social landlord’s head office
in Liverpool this week.
The former leader of Guinness Northern Counties replaces
Deborah Shackleton, who retired from Riverside last
December.
Carol has spent five years leading Guinness
Northern Counties where she improved customer satisfaction by
10%. Her career includes roles as a housing officer, area
manager and director of housing.
Carol said: “I am really excited about
joining Riverside. I am looking forward to getting to know
everyone. This job is a fantastic opportunity to lead an
organisation determined to grow, proud of its heritage, with an
appetite for campaigning on behalf of its customers. It’s the
right job, at the right time, with the right organisation.”
As Chief Executive of Riverside, Carol is
responsible for around 2,600 staff and 50,000 homes spread across
England and Scotland.
Carol added: “I’m keen to get out and
about to meet tenants and staff across the country. I’ll be
starting in the Midlands, moving on to the South East, Yorkshire
and Ayrshire.”
Video Message from Carol Matthews