Paying your rent and charges
Rent and charges are paid in advance. You need to pay by Monday
for the following week. There are plenty of ways to pay, so
just choose the simplest one for you.
Make payments automatically so you never
Once it’s set up, it runs itself. And
we’ll give you advance notice of any change to your
Don't have a bank
We can even help you set one up.
Call us to set this up.
Like Direct Debit but you need to alter the
amount if your charges change.
Ask us for a form to send to your bank
or building society.
You can ask Housing Benefit to pay us direct. This may cover all or
part of your rent. Contact us to see if you are entitled and we can
help you make a claim and process it quickly. It’s up to you to
make sure that your claim is accurate, with all the relevant
documents.You are responsible for any debt that builds up in the
You will usually get a monthly payment direct to you.It will
include any help you get towards your housing costs. Whether this
covers all or part of your charges, you must pay your full charge
to us. You need to arrange payments to us directly. We suggest
setting up a Direct Debit payment to us for the day your Universal
Credit payment arrives in your account. That way you don’t need to
remember to pay or worry about how much you have left for other
Find out more about Universal Credit.
Struggling to make payments?
We want to help before things get on top of you. We could help
you access benefits and support services, borrow or save money, or
put you in contact with someone else who can help. Get in touch
today, and get help.
happens if you don't pay