If there is very little or no water coming from the tap and
temperatures have been very cold, frozen pipes may be the
Locate the frozen area - usually to be found on pipes running
against exterior walls, or where the water enters the property
through the foundation
Turn the tap on and, as you treat the frozen pipe, water will
begin to flow through the frozen area. Running water through a pipe
will help melt more ice in the pipe.
1. Apply gentle heat to the
2. Use a hair dryer on low and
keep the heat moving (do not keep it in one place). Alternatively,
wrap a towel soaked in hot water around the frozen area.
4. Continue to apply the heat
until the water pressure has returned to normal.
Do not use
open flames such as blowtorches to heat the pipe – this can cause
the pipe to fracture or the water in the pipe to boil and cause the
pipe to explode.
Remember to turn taps off when
the water is flowing again.
If this doesnt work and you're
confident you need to call us out, click
here to report a repair.
If you feel your situation is an emergency, contact the
Customer Service Centre, on: 0845 111 0000, or 0345 111
IRVINE Tenants: If you feel your situation is an emergency,
contact our Customer Services Team on: 0845 112 6600.