Don't be out of pocket
From March 2011, we will recharge some types of repair that are
caused by deliberate misuse or negligence by tenants.
We are doing this because we don’t think it’s fair for all our
tenants to pay for damage caused by a few. From now on, those who
cause the damage will be the ones who pay for it.
This doesn’t affect repairs caused by normal
wear and tear. These will still be done for free in the usual
way.
Examples of the type of repair we will
recharge include replacement locks if keys are lost, and damage to
doors and windows.
See the table below for more information on
the types of repair and re-charge costs. This list is not
exhaustive and is for guidance only.
To find out more about how this may affect you call our customer
service centre number or email us.
|
Item
|
Rechargeable Price (per unit)
|
|
Force entry
|
£71
|
|
Force entry and change lock
|
£130
|
|
Renew external door (timber)
|
£575
|
|
Renew external door (PVC)
|
£1,100
|
|
Internal door
|
£190
|
|
Board up window
|
£49
|
|
Reglaze window – single glazed
|
£38
|
|
Reglaze window – double glazed
|
£143
|
|
Clear blockages
|
£18
|
|
Replace WC
|
£153
|
|
Replace WC and cistern
|
£283
|
|
Replace wash hand basin
|
£184
|
|
Replace bath
|
£515
|
|
Replace shower
|
£209
|
|
Patch bath
|
£133
|
|
Check electrics
|
£82
|
|
Check gas heating
|
£107
|
|
Replace kitchen cupboard doors
|
£38
|
|
Replace kitchen drawer fronts
|
£14
|
|
Plaster patch
|
£11
|
Note: the trade on the Riverside Housing system
will be set to Recharge (RE)
If you feel your situation is an emergency, contact the
Customer Service Centre, on: 0845 111 0000, or 0345 111
0000