At Riverside we strive to continually improve the
services we provide to our customers.
We know that our tenants themselves are the
best people to judge how good we are - so we aim to make sure they
are as informed and involved as possible with our activities.
We closely monitor our performance through a
range of approaches, to ensure we remain among the best social
landlords in the country.
This includes keeping an eye on our key
performance indicators and also meeting the Tenant Service
Authority’s new national standards for social housing.
Annual Report 2011
Our Annual Report to tenants and residents tells you
how we performed and our plans to improve our
services.