The ‘Count Me In’ tenant panel is a service which tenants can
choose to become a member of to provide Riverside with their
opinions on a range of housing issues, to help us to improve the
services that they receive.
Panel members are regularly asked for their opinions
which are of an interest to them, taking into account their
preferred consultation topics and their preferred method(s) of
consultation (see below for list of options).
Panel members can also choose how involved
they want to be through selecting how many consultations they would
be willing to take part in per year. Any Riverside tenants over the
age of 14 are able to become a panel member.
Whenever a ‘Count Me In’ panel member takes
part in a consultation they are entered into a prize draw, giving
them the opportunity to win gift vouchers.
Riverside will take into account individual
needs, such as providing information in large print, or on audio
tape, and provide translations or verbal interpretation if
required. Tenants’ views are treated anonymously and are treated in
confidence in accordance with the Data Protection Act 1998 and will
adhere to Riverside’s Equality and Diversity Policy in all dealings
with panel members.
Currently (January 2012), we have 897 panel
members:
- 74% are White British,
8% minority ethnic and 18% unknown/other
- 57% male, 42%
female
- Count Me In is most
popular amongst the 45 to 74 year olds, especially
within the age band 55-64.
View our Tenant Panel Consultations
from 2010-2012 here.
Issues that tenants can choose to be
consulted on:
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- Neighbourhoods and housing
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- Services for older people
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- Supported housing services
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Methods of consultation:
- Taking part in telephone surveys
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- Participating in discussion or focus
groups
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- Completing suggestion cards and comment
slips
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- Responding via face to face interviews
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- Completing postal questionnaires
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- Being consulted as part of an external
inspection
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- Respond to consultations via email
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- Attending local or regional meetings
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- Act as reader, commenting on new documents
and leaflets
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Panel members by region
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Region
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Total number of panel
members
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Percentage of tenant
panel
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MERSEY NORTH
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269
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30
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MERSEY SOUTH
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160
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18
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ECHG NORTH
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115
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13
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RIVERSIDE SOUTH EAST
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87
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10
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RIVERSIDE HOME OWNERSHIP
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58
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6
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PENNINE
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51
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6
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CARLISLE
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47
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5
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MIDLANDS
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43
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5
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ECHG SOUTH
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42
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5
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RIVERSIDE NORTH EAST
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17
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2
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SUNDO
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2
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0
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As a panel member, we’ll consult you regularly
on a range of issues, where you can have your say about the
services you receive. You can choose how involved you want to be,
and we’ll send you regular updates of the results of the surveys
you have taken part in.
To take part, simply download the ‘Count me
in!’ leaflet and post it back to:
Freepost
RSCG-KSZR-RGXE
Count me in
Policy & Information
Riverside
2 Estuary Boulevard
Speke
Liverpool
L24 8RF
Alternatively, email us at website@riverside.org.uk with
your comments.