At Irvine Housing Association we strive to continually improve
the services we provide to our customers.
We know that our tenants themselves are the best people to
judge how good we are - so we aim to make sure they are as informed
and involved as possible with our activities.
We closely monitor our performance through a
range of approaches, to ensure we remain among the best social
landlords in the country.
We are continuously reviewing and monitoring
our performance and report our results annually to The Scottish
Housing Regulator. We are part of the G8 Benchmarking Group and
regularly compare our performance with the 7 other housing
associations in the group. We also compare ourselves with other
local landlords in our areas of operation.
We also have a number of internal targets in
each of our areas of operation. These are called our Key
Performance Indicators. Our aim is to meet these targets when
delivering services to our customers.