You’ll need your Allpay payment card and the
number to make payments.
Rent is paid weekly in advance and you need to pay by Monday for
the following week.
Your annual rent charge is divided to allow four ‘rent-free’
weeks in the year. You will be advised each year when the ‘rent
free’ weeks will be.
You can pay by cash at any Paypoint outlet. To
find your nearest Paypoint outlet visit the Paypoint agent locator
website. For security reasons, cash payments are not
accepted in any of the offices.
You can also pay by debit or credit card,
where the retailer allows.
You can call us on 0845 112 6600 to pay with a
debit or credit card.
Frequently Asked Questions about Using
the Allpay APP
For Apple Users
For Android Users
You can pay online using a debit or credit
card by visiting the Allpay Internet
You can send a cheque to your local office.
Make the cheque payable to Irvine Housing Association and write
your name, address and Allpay card number on the back. Remember,
you will need to send your cheque well in advance as there is a
delay in crediting your account.
You can also pay a cheque into the Post
Please remember that credit cards may charge
interest which could add to the cost of your rent.
Payment can be taken automatically from your
bank account weekly or monthly, so you don’t need to remember to
pay your rent. Call us on 0845 112 6600 to arrange this over
As with a Direct Debit, your rent will be paid
automatically. Contact us for a form, fill it in and send it to
your bank or building society.
You can ask Housing Benefit to pay us direct.
This may cover all or part of your rent. Contact us to see if you
are entitled and we can help you make a claim and process it
It’s up to you to make sure that your claim is
accurate, with all the relevant documents. You are responsible for
any debt that builds up in the meantime.
Struggling to make payments?
If you’re struggling to make payments, we want
to help before things get on top of you. We could help you access
benefits and support services, borrow or save money, or put you in
contact with someone else who can help.
For independent advice, you can call the
National Debt Helpline on 0808 808 4000.
If you have any problems paying your rent,
please get in touch and get help.
Read our Rent Arrears - We're Here
to Help! leaflet
What happens if your rent does not get
If you fail to pay your rent, you could damage
your credit rating, not be allowed a transfer, receive an
unsatisfactory reference and eventually lose your home… and you
will still owe the rent debt.
It’s really important that you get in touch
with us as early as possible to discuss any problems and arrange a
repayment plan. If we have to resort to court applications, it
could be too late.
The process we will follow
We follow a firm but fair procedure for
failure to pay. A summary is shown here, but the full procedure and
leaflets are available on request.
If you do not pay, or payments are short, we
will make several attempts to contact you. If you don’t respond or
stick to a payment plan, we will serve notice on you.
This is the start of legal action to remove you from your home.
If you still fail to respond or stick to a
payment agreement, we will apply to court to take possession of
your home. You may be given the chance to agree an arrangement to
pay off your debt. If not, or if you do not stick to the
arrangement, you will be evicted.
Read our Eviction - What
happens? leaflet for further information.