Annual Report for customers 2020

Welcome to our 2020 Annual Report for customers. The Annual Report focuses on how we have performed in the last year and covers all aspects of customer service. Here you will find information about how we have delivered our service along with feedback from customer surveys showing how we have performed against your expectations. This year we’re hosting the report on our website. Just click on the section that you are interested in below.

Welcome

An introduction to our Annual Report for Customers 2020.
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Our service to you

Find out how satisfied customers are with our service.
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Complaints

Here you can find out about how we deal with complaints.
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Your home

Read about improvements to our repairs service.
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Your tenancy and neighbourhood

Find out what we’re doing to manage your tenancy and neighbourhood.
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Care and Support

Here you can read about what we’ve been doing for Care and Support customers.
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Working with you

Read about our work with Riverside Customer Voice Executive.
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How we spend your rent

Here you can see how your rent helps us improve our services to you.
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What we’ve been doing in your local area

Find out what initiatives we’re working on in your area.
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