Annual Report for customers 2020

An introduction to our Annual Report for Customers 2020.



Before exploring the Annual Report, we would recommend watching two brief videos featuring Terrie Alafat CBE, Chair of Riverside’s Board, and Victor Andrews, Chair of Riverside Customer Voice Executive, who introduce the report and outline what we’re doing to ensure you receive a good service.

Terrie Alafat CBE, Group Chair, introduces the Annual Report for Customers

Victor Andrews, Riverside Customer Voice Executive – why it’s important you read the Annual Report

To help us compare how we are doing, we share information about our performance with a group of housing associations of a similar type and size. We compare ourselves to the worst, average and best performers and use the latest available performance information.

All Riverside performance figures in this report relate to the financial year ending 31 March 2020. They do not include Home Ownership data.