Welcome to our 2017 annual report to customers.
Inside the report you will find information about how we have delivered our service and feedback from customer surveys showing how we have performed against your expectations. We have worked with a number of customers over the last six months to make sure that this information is a fair and honest reflection of our performance.
How we produced the report
The annual report has been produced by a dedicated steering group with customer representation.
Our Chief Executive Carol Matthews introduces the report below
You can download the full report by following the link at foot of this page.