Welcome to our 2018 Annual Report to customers.
Inside the report you will find information about how we have delivered our service along with feedback from customer surveys showing how we have performed against your expectations.
How we produced the report
The annual report has been produced by a dedicated steering group with customer representation.
You can download the full report by following the link at the foot of this page.
If you would like a printed version of this report, please contact the Customer Service Centre on 0345 111 0000.