How we’re doing

What our customers think

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Riverside capture customer satisfaction through ongoing surveys carried out by our external research partner BMG. We use this feedback to improve our service and follow up on any queries raised by our customers. The table below shows how satisfied our customers are in the last month and whether this has improved compared to the previous month.

You can find out more about BMG here or if you want to get involved to help us improve, get in touch using the option on this page.

December 2018

  • December 2018
  • Compared to November 2018
  • Taking everything into account, how satisfied or dissatisfied are you with the service provided by Riverside?

    Overall satisfaction with services provided

    76.2%

    Worse than last month

  • November 2018

    76.6%
  • The Net Promoter Score is calculated using this question "How likely would you be to recommend Riverside to family or friends?"

    Net Promoter Score

    17.4

    This is worse than last month

  • November 2018

    18.4
  • Taking everything into account, how satisfied or dissatisfied are you with the overall quality of your home?

    Overall quality of the home

    82.9%

    Slightly worse than last month

  • November 2018

    83.2%
  • Taking everything into account, how satisfied or dissatisfied are you with your neighbourhood as a place to live?

    Neighbourhood as a place to live

    84.3%

    Better than last month

  • November 2018

    84.2%
  • Taking everything into account, how satisfied or dissatisfied are you with the way Riverside deals with repairs and maintenance?

    Repairs and maintenance

    69.1%

    This is worse than last month

  • November 2018

    69.4%
  • Taking everything into account, how satisfied or dissatisfied are you that rent provides value for money?

    Rent provides value for money

    85.1%

    Worse than last month

  • November 2018

    86.1%
  • Taking everything into account, how satisfied or dissatisfied are you that service charges provides value for money?

    Service charges provide value for money

    71.8%

    This is worse than last month

  • November 2018

    72.6%
  • Taking everything into account, how satisfied or dissatisfied are you that Riverside listens to your views and acts upon them?

    Riverside listens to views and acts upon them

    65.4%

    Worse than last month

  • November 2018

    66.6%

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