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What our customers think

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Customer satisfaction is captured in our ongoing telephone survey carried out by our external research partner Voluntas. We use this feedback to improve our service and follow up on any queries raised by our customers. The table below shows how satisfied our customers are in the last month and whether this has improved compared to the previous month.

If you want to know more, or want to get involved to help us improve, get in touch using any of the options on this page.

January 2018

  • January 2018
  • Compared to December 2017
  • Taking everything into account, how satisfied or dissatisfied are you with the service provided by Riverside?

    Overall satisfaction with services provided

    78.8%

    Better than last month

  • December 2017

    78.5%
  • The Net Promoter Score is calculated using this question "How likely would you be to recommend Riverside to family or friends?"

    Net Promoter Score

    20.4

    This is better than last month

  • December 2017

    20.1
  • Taking everything into account, how satisfied or dissatisfied are you with the overall quality of your home?

    Overall quality of the home

    87.1%

    The same as last month

  • December 2017

    87.1%
  • Taking everything into account, how satisfied or dissatisfied are you with your neighbourhood as a place to live?

    Neighbourhood as a place to live

    85.8%

    This has improved since last month

  • December 2017

    85.5%
  • Taking everything into account, how satisfied or dissatisfied are you with the way Riverside deals with repairs and maintenance?

    Repairs and maintenance

    72.7%

    This is better than last month

  • December 2017

    72.5%
  • Taking everything into account, how satisfied or dissatisfied are you that rent provides value for money?

    Rent provides value for money

    87.2%

    This has improved since last month

  • December 2017

    86.8%
  • Taking everything into account, how satisfied or dissatisfied are you that service charges provides value for money?

    Service charges provide value for money

    72.8%

    Better than last month

  • December 2017

    72.1%
  • Taking everything into account, how satisfied or dissatisfied are you that Riverside listens to your views and acts upon them?

    Riverside listens to views and acts upon them

    72.2%

    Improved since last month

  • December 2017

    72%

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