Community services

We operate a range of intervention services for rough sleepers helping to stop homeless people having to spend another night on the street.

Rough sleeper services


Rough Sleeper Service

Riverside operates a range of intervention services for rough sleepers – from early identification of those new to sleeping on the streets, to those who’ve become entrenched rough sleepers and may have been on the streets for some time. This later category of customer may also have multiple issues, such as addiction and mental health, and we are able to deliver support to these customers.

These initiatives include

  • No Second Night Out
  • Mobile enabled technology to let us know where rough sleepers are, including a QR scanner code box on all collateral about the service
  • Counted in team in Manchester
  • Street Buddies
  • Emergency cold weather provision.

Our early intervention service, No Second Night Out identifies those new to sleeping rough, aiming to prevent a second night out on the street.

Riverside has wide experience of working with entrenched rough sleepers through our Counted In services.

Through our nationwide network of over 100 supported housing centres we provide hundreds of emergency cold weather beds for those who are still on the streets to ensure they don’t die during cold weather.

By working closely, where possible, with local agencies and involving local communities we are able to deliver the best outcomes for local communities and those sleeping rough themselves. Helping to reduce rough sleeping and its damaging effects on health, the benefits to the wider society in terms of:

  • reductions in emergency use of A&E,
  • reduced anti-social behaviour on the streets.

With the perfect team in place we deliver a continuum of support.

Rough sleeper servicesGo Back

Manchester Big Change project gets cash boost

Allied London, the first business to sign up to Manchester’s Homelessness Charter in May, has today donated a sum of £10,000 to the Charter, as agreed as one of its campaign pledges. The Homelessness Charter, developed by groups working alongside people affected by homelessness, with their voices at its core, is the city’s new approach

Outreach Services Rough Sleeper services Single Homelessness

Street Buddies: Experts by Experience

Riverside Street Buddies is a peer-led outreach service, helping to get entrenched rough sleepers off the streets. Our volunteers, themselves former rough sleepers, are trained in dealing with substance misuse, mental health issues and professional boundaries. Recent government figures showed a 14 percent increase during the year from 2013 to 2014 with the number of

Outreach Services Rough Sleeper services

Project 394, Manchester

Project 394 Manchester, 394 Wilmslow Road, Withington, Manchester, M20 3NA What is Project 394? Emergency accommodation for new rough sleepers. There are 13 single rooms. one double room, and up to four sit up places. How it works? New rough sleepers must have Manchester connection. The service for aged 18 plus. We accept referrals all

Rough Sleeper services Single Homelessness

Brydon Court, Manchester

How we help at Brydon Court Based in Manchester, Brydon Court works with people with complex needs and a history of rough sleeping, to help empower them to become stable in accommodation. The service deals with single people and couples as well as their pets and provides a high tolerance approach to support that is person centred.

People with complex needs Rough Sleeper services Single Homelessness