Ways to get involved

We put our customers at the heart of what we do. It is important for us to listen to you about how we can improve. There are a number of ways for you to talk to us and get involved that can be quick and simple from the comfort of your own home or through more involved routes. You choose!

  • null

    Customer Inquirers

    Get invited to online discussions, focus groups and consultations to have your say on how we can improve.

  • null

    Scheme Representatives

    Customers who have been elected to represent those living within their scheme. Get in touch today if you are interested.

  • null

    Customer Inspectors

    Are trained customers who hold us to account by inpsecting the communal areas of our Retirement Living schemes.

Riverside Customer Voice Executive

Riverside Customer Voice Executive role is to be a “critical friend” – independent but working in partnership with Riverside. It ensures that tenants’ views and concerns are properly heard and taken into account
at all levels of the organisation.

All customers of Riverside’s 50,000 properties are automatically members of the Riverside Customer voice. The Executive is an elected body of 12 Riverside customers from the different regions. This is the main route for Riverside to consult with customers who receive services from us.

The Riverside Customer Voice Executive has a member plus an observer on Riverside’s Group board which means that customers have a voice at the highest decision making table in the organisation.

Scrutiny

The role of scrutiny is to take a detailed look into the service Riverside provides, drive improvements from customer perspective, and be a ‘critical friend’ to Riverside as part of Co-Regulation.

Findings and recommendations made by scrutiny will be put forward to the Riverside Customer Voice Executive who will constructively challenge Riverside with these findings for them to respond to.

Training

We are currently looking at training courses to help you develop your skills. As soon as we have established relevant courses more information will be available here with the option to book.

We want to improve and your views matter

Our tenants, residents and customers are at the heart of what we do and that’s why we want you to tell us how we can do better. Join the Riverside Customer Voice.

By joining Riverside Customer Voice you will:

  • Improve your influencing and negotiation skills
  • Help us to understand our customers’ needs better
  • Improve your own understanding of Riverside as a landlord
  • Improve your analytic and gathering information skills
  • Improve your CV potential
  • Make new friends along the way

Testimonials

A Riverside customer for six years, Victor has represented peers, working people and minority groups since he was 21 years old. Victor became an involved customer for Riverside in 2015 and is now the Chair of Riverside Customer Voice Executive and a member of Riverside's London Development Committee.

Executive member of Customer Voice

iCommunity

The online way to have your say

The iCommunity is a way for us to get regular feedback from you through online surveys. Each survey you fill out, you will be put into a prize draw to win £20 of shopping vouchers.

You must be a current Riverside tenant or resident. Register your details today and wait for the first survey to appear in your mailbox.

Take part from the comfort of your home

You will have the flexibility to complete these surveys from your own home at a time that suits you. There is no pressure to get involved in every survey, you decide which ones you want to participate in.

Results

Each time we carry out a survey we will add the results here for you to view.  All surveys results are confidential and fed back to the managers of the service, as well as the  Riverside Customer Voice Executive. We will work together using the results to improve Riverside services. The results may be used as supporting evidence for external use, for example our housing regulator.

Stay connected 

You can keep in touch with us on our social media channels too! Keep up to date with what’s happening as well as letting us know your thoughts.