Money advice

Here’s some tips on saving money at home, from Warm Home Discount to switching energy supplier.

How to get a Warm Home Discount


Are you struggling to pay your heating bills?

You may be able to get a £140 discount on your electricity bill with the Government’s Warm Home Discount scheme.

Warm Home Discount

What is a Warm Home Discount?

If you are on a low income or get the Guarantee Credit element of the Pension Credit, energy companies are now footing some of your bill! All seven of the major energy companies are required by law to offer the discount to their customers based on their needs. Some of the smaller energy supplier also give the discount so it is worth checking with your supplier.

Even if you use a pre-pay or pay-as you-go electricity meter, you can still get the discount. Your energy supplier might give you a voucher to top up your meter for example.

Can I apply for the discount?

There are two groups on specific benefits that would qualify for the discount.

Core Group – Guaranteed Credit element of Pension Credit

You automatically qualify for the discount if on 5 July 2020 all of the following apply:

  • Your electricity supplier was part of the scheme
  • Your name (or your partner’s) was on the bill
  • You were getting the Guarantee Credit element of Pension Credit (even if you get savings credit as well).

Broader group – low income

If you don’t get it automatically you may still be entitled to the discount and you will need to check with your supplier.

Each energy supplier has different rules about who else they will give it to so you need to speak to your energy supplier and ask. Some of the reasons you might get it include;

  • You have a child under five
  • You have an income below a certain level
  • You claim income support
  • Employment and Support Allowance (ESA) claimants
  • Income based Job Seekers Allowance
  • Have a child who gets a Disability Living Allowance.

You will need to make the application for the Warm Home Discount with your supplier.  This must be done every year.  This can often be done on their website or by telephone.

Remember our Affordable Warmth Officers are available to help you with this and other energy and utility advice.  This is a free service from us.

How do I claim Warm Home Discount?

If you automatically qualify for the discount you’ll receive a letter between October and December 2020 telling you how to get the discount.

Your letter will say if you need to call a helpline by 26 February 2021 to confirm your details.

Your electricity supplier will apply the discount to your bill by 31 March 2021.

If you don’t get a letter in the post but still think you qualify, make sure you contact the Warm Home Discount Team directly as they will be able to help you.

Warm Home Discount Scheme

Opening hours: Monday to Friday, 8:30am to 4:30pm
Telephone: 0800 731 0214
Address: Warm Home Discount Team Blue Zone, 1st Floor Peel Park Brunel Way Blackpool FY4 5ES

What if I don’t qualify for the Warm Home Discount?

Don’t panic. There are other options that your energy supplier might be able to offer you if you are struggling with money. It is always worth contacting them and asking if there are any cheaper tariffs or discounts available to you based on your needs and circumstances.

You can also save money by cutting your energy use and being more economic with your boiler. It’s worth having a read of our Getting the most from your Boiler advice page which offers more guidance such as saving £55-£90 a year by simply turning down your thermostat!