Rent

We know that things are very uncertain right now but if you have had a change in circumstances and are worried about paying your rent, we’re here to help.

Struggling to make payments?

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Advice on paying your rent

We know that things are very uncertain right now but if you have had a change in circumstances and are worried about paying your rent, we’re here to help.

We can give you advice on benefits, help with your Universal Credit application or talk to you about how you can manage your money during these difficult times.

Get in touch today – just fill in this short form and someone will call you back within 48 hours to find out how we can help you.

Struggling to make payments form

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Alternatives to paying in person

The new restrictions brought in by the government on March 23 mean people now have to stay at home and are only allowed out under certain circumstances.

If you usually pay your rent in person, don’t worry. We have lots of ways to help you continue to pay your rent, even if you are unable to leave your home.

Here are some ways to help you do this from your own home:

Online – sign up for My Riverside to check your rent or charges account and make payment.

Direct Debit – call us on 0345 111 0000 and speak to an advisor. If you set up a Direct Debit, you don’t need to worry about paying us every month. We’ll take payment automatically and you can choose when the money comes out of your account.

Recurring card payment – call us on 0345 111 0000 and speak to an advisor. You can make a payment and set it to come out on a set date and for a set amount as agreed. Similar to a direct debit however you do not incur any charges and you are in control of amending at any time.

By phone – call us on 0345 111 0000 and pick the payment option.

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