Safety & support

Domestic abuse

Print

Riverside believes that everyone has the right to live without fear or abuse in their own homes and communities. We understand the severity of domestic abuse and take a zero tolerance approach within our communities.

Our focus is to make sure all of our customers feel safe and that any victim of domestic abuse has the help and assistance they need from us.

Domestic Violence

If you’re experiencing domestic abuse, you may feel very alone and have no idea who or where to turn to. We’ll help you get the advice and support you need.

Click here for help, support and guidance contact details

Women’s aid
National charity working to end domestic abuse against women and children.
Phone: 0808 2000 247
Website: www.womensaid.org.uk
Directory of services: www.womensaid.org.uk/domestic-abuse-directory

Victim Support
Support available to anyone affected by crime.
Phone: 0845 30 30 900
www.victimsupport.org.uk
Directory of services: www.victimsupport.org.uk/help-and-support/get-help/support-near-you

National Domestic Violence Helpline
National helpline available to anyone, every day of the year.

Phone: 0808 2000 247
www.nationaldomesticviolencehelpline.org.uk

Men’s Advice Line
Help and support for male victims of domestic abuse.

Phone: 0808 801 0327
www.mensadviceline.org.uk

ChildLine
Information and advice for children and young people affected by domestic abuse. 

Freephone: 0800 11 11
www.childline.org.uk

Galop
LGBT+ anti-violence charity. 

Phone: 0800 999 5428
www.galop.org.uk

Refuge
National charity for women and children experiencing domestic abuse. 

www.refuge.org.uk

Muslim Women’s Network
Specialist faith and culturally sensitive service.

Phone: 0800 999 5786
www.mwnhelpline.co.uk
Directory of services: www.mwnhelpline.co.uk/issuesstep2.php?id=14

Safer Places
Independent charity providing a range of services to anyone affected by domestic abuse.

Phone: 03301 025 811
www.saferplaces.co.uk

Directory of services: www.saferplaces.co.uk/about-domestic-abuse/useful-links
www.saferplaces.co.uk/links-category/ethnic-minorities

Action on Elder Abuse
A range of services for older people affected by domestic abuse.

Phone: 0808 808 8141
www.elderabuse.org.uk

Respect
Support available for anyone concerned about their violence and/or abuse towards a partner or ex-partner.

Phone: 0808 802 4040
www.respectphoneline.org.uk
Directory of services: www.refuge.org.uk/our-work/forms-of-violence-and-abuse/domestic-violence/links-and-useful-numbers/

Citizens Advice Bureau.
www.citizensadvice.org.uk/family/gender-violence

Reducing The Risk of Domestic Abuse
Pet Refuge.

www.reducingtherisk.org.uk/cms/content/pet-refuge-services

Police
Unless it is an emergency, you should call the Metropolitan Police Services on 101 at any time.
In an emergency (a crime is happening, someone suspected of a crime is nearby, someone is injured, you are being threatened or you are in danger) call 999.

If it’s not an emergency, you can also contact your local safer neighbourhood police team at www.met.police.uk/saferneighbourhoods

You can also report a crime to the police on their website at www.online.met.police.uk

Remember that:

  • You are not alone.
  • Assault is a criminal offence – no one has no right to beat, verbally or sexually abuse you or your children.
  • You are not responsible for the abuse and you are not to blame – it is your abuser who must take responsibility for their actions.
  • Violence is never the way to solve conflict in the home.
  • You can survive and move on from an abusive relationship.
  • You shouldn’t be afraid to ask for help.
  • We are here to help.

Take a look at our Fact Sheet for further information on domestic abuse; what it is, how we can help and a list of other organisation offering specialist advice, guidance and support.

What to do if you are experiencing domestic abuse

If it is an emergency (a crime is happening, someone suspected of a crime is nearby, someone is injured, you are being threatened or you are in immediate danger) you should always call 999.

National Domestic Violence helpline
A national helpline which is available every day of the year.
Freephone: 0808 2000 247

Contact us
We take all reports of domestic abuse extremely seriously. Our aim is to support you and your family in the right way that suits your personal needs but our main priority is to keep you safe. You can contact us by:
Calling: 0345 111 0000
email: [email protected]

Other advice and support
A list of other organisation offering specialist advice, guidance and support can be found in our Fact Sheet.

 

Help us improve Riverside.org.uk

Was this information helpful?

  • We are always open to suggestions on improvements for Riverside.org.uk
  • Terms and conditions * REQUIRED
  • We are always open to suggestions on improvements for Riverside.org.uk
  • Terms and conditions * REQUIRED
  • This field is for validation purposes and should be left unchanged.