Make a difference

Are you interested in having a say about the services you receive from Riverside?

If the answer is yes there a number of ways of doing this in your local area and across the country.

     Make a Difference

Count me in Panel

You can have your say when Riverside is asking tenants, residents and customers what they think simply by joining our Count me in Panel. You can see all the ways you can take part in this panel – by email, post or being part of a telephone survey team.

Forums and Federation

If you would like get along to face to face meetings for discussions with other tenants, residents and customers then you may want to join your local forum or consider standing for the Riverside Tenants and Residents Federation. You can find out more about the work of the Federation and how you can get involved in its activities.

Scrutiny

Do you like problem solving? Why not check out your local scrutiny group. They investigate Riverside’s performance in all its services, such as anti-social behaviour or repairs, and make suggestions how these can be improved for tenants. You can do this either in your region of the organisation or by being part of the National Scrutiny Committee. You can get the low down on scrutiny and find out who to contact.

Tenant Inspectors

If you prefer investigating things then being a Tenant Inspector could be the role for you! Our inspectors carry out up to five or six Inspections per year. They go out to properties or schemes and check that services have been carried out to the quality you would expect. If you would like to join a tenant inspector group then register your interest.

Board members

Riverside has tenants on all of our Boards to ensure that decisions are taken in the best interests of the people they are there to serve. If you can commit time to reading papers and attending meetings and feel you can take a broad view of the business then let us know you are interested. Opportunities for tenant board members are not very frequent but if you let us know how you could play a part when the vacancies do arise we will let you know.

Local Activities

Across the country in Riverside’s neighbourhoods there are activities going on that you can join in with. There are community events, tenant and resident meetings, customer feedback sessions, tenant inspector and local scrutiny exercises and much more. If you want to get involved but want to start at your local level let us know here.

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