Make a difference

You can make a difference to our service and make a difference for the better in your homes. Find out how you can get involved.

Customer Panel

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Help us improve the service we deliver

We want to know your opinion on the services we provide to you and how you think we could improve. Our online customer panel is a way for us to get this feedback from you on a regular basis through online surveys.

All surveys you participate in will be fed back directly to the Riverside Customer Voice who represent all our customers. They are involved in the decision-making process to improve the services we deliver.  The results will also be shared with staff and may be used as supporting evidence for external use, for example our housing regulator. Feedback is treated as confidential. 

Flexible and at a time that suits you

You will have the flexibility to complete these surveys from your own home at a time that suits you. There is no pressure to get involved in every survey, you decide which ones you want to participate in.

Feedback

Each time we carry out a survey we will add the results here for you to view.  We will use the feedback to implement actions that we will take forward to make a difference.

You can access the latest results below.

Customer Panel Surveys

  • Responsive Repairs Appointments Feedback 2018 Download
  • Shaping the Customer Panel Survey 2018 Download

How to sign-up to the Customer Panel

You must be a current Riverside Tenant or resident. Register your details today and wait for the first survey to appear in your mailbox.

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