Impact Housing Association

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

Pay Your Rent

Paying your rent is the most important part of your tenancy agreement. The money from rents goes to pay for the services we provide to you.

To pay your rent on line CLICK HERE

Discussing your rent account
If you experience problems with paying your rent, then it’s very important that you contact your Arrears Officer as soon as possible about this. You can contact your Arrears Officer directly using the contact details below:

Rachel Shields – covering Carlisle, Eden and all of Young People’s Services
Tel: 01228 633636
Email: [email protected]

James Fallows – covering the Salterbeck area
Tel: 01228 633621
Email: [email protected]

Kim O’Shaughnessy – covering South Lakeland, Lancaster, Copeland, and Allerdale (excluding Salterbeck)
Tel: 01228 633637 / 01946 839920
Email: [email protected]

Help with your money

If you think you may benefit from our Money Matters service, which provides help around debt and benefit entitlement, then you may contact the service using the contact details below:

Sue Shirvinton – covering Carlisle, Eden, South Lakeland & Lancaster
Tel: 01228 633632
Mob: 07585 968466
Email: [email protected]