Privacy policy

This privacy policy tells you what to expect when Riverside collects personal information about you online via the organisation’s public website only at http://www.riverside.org.uk/. It applies to information we collect about:

  • Visitors to our website and the use of cookies
  • Visitors to our website and use of transactional elements (e.g. using our online forms for
    submitting information such as complaints, requests, etc.) and compliance with data protection laws
  • Users who use the Riverside online recruitment tool available via the public website.

Visitors to our websites

When someone visits http://www.riverside.org.uk/ we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting.

We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

What personal information about website users does The Riverside Group gather?

The information we have about our website users helps us improve our service to you. Here are the types of information we gather.

Information you give us: You have the ability to ‘Report antisocial behaviour’ and ‘Report a Repair’ through the Riverside Group website amongst other general comment /feedback options facilitated by online forms.

The information for both primary areas of the website referred above notifies Riverside via email and is passed to and processed by the relevant staff accordingly, whereas we store the ‘Make a Comment or Complaints’ details text submitted in our ACADEMY tenant database only if they are required. This information is not given or sold to any third party vendor.

Automatic information: Like many websites, we use ‘cookies’, although these cookies store non-personal information about you. See ‘Use of cookies’ below for more details.

Does The Riverside Group share the information it receives?

Information about our site users is an important part of our business, and we do not sell it to others. We share website user information only within The Riverside Group amongst its housing organisations to ensure the relevant people are dealing with specific issue(s) raised.

With your consent – Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Cookies

A cookie is a small chunk of data that is sent from the website’s server to the user’s browser and stored on their individual hard drive. The Riverside website uses cookies to remember user preferences and to store data within a session. The data stored within a session is lost once the browser is closed. Limiting cookies will affect the functionality of the Riverside website.

In compliance with the updated Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (in response to the EU Privacy directive) we present details of the cookies we use and options for not allowing cookies during your online navigational activities at http://www.riverside.org.uk/

On using the Riverside site the landing page you initially arrive at will have a top coloured bar which will ask your permission to allow cookies to be used. If you do not allow cookies and continue to navigate around the site then selected functions of the site may not work.

Functional Cookies – The cookies listed below cannot be disabled, as each of them is needed for the functionality of the Riverside website.
Cookie Name Cookie Information
sifrFetch This cookie is used to display the flash text font on each of the Riverside web pages. This cookie does not share any information with a third party.
ASP.Net Sessions

ASP.NET_SessionId

ASPSESSIONID[XXXXXXXX]

ASP.NET sessions store information within a cookie for the functionality of the website. For example when completing the job application form, Riverside uses a session to store the information from one step to the next. Sessions are deleted when the browser is closed. This cookie does not share any information with a third party.
.IMMAUTH When logging into the job application section this cookie saves your login details. This cookie does not share any information with a third party.
RegionCookie This cookie is used by Riverside to save the region, in which the user chooses. This cookie does not share any information with third parties and expires after 1000 days.
Third Party Cookies – Each of the third party cookies that are used on the website can be disabled, more information on this can be found on their websites.
Cookie Name Cookie Information
Google Analytics

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_utmb

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Google Analytics use cookies to track user activity, which is used to generate reports within the Analytics interface. To disable these cookies please see http://www.google.com/intl/en/privacypolicy.html

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Twitter

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guest_id

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twll

pid

The cookie produced by Twitter, allows the Riverside Twitter feeds to display around the website. For more information please seehttp://twitter.com/privacy

 

 

YouTube

VISITOR_INFO1_LIVE

use_hitbox

LOGIN_INFO

PREF

HSID

SID

YouTube use cookies to embed videos on pages around the Riverside website. For more information please seehttp://www.google.co.uk/intl/en/policies/privacy/
Met Office

WT_FPC

This cookie displays the Met office application that displays the weather forecast. For more information please seehttp://www.metoffice.gov.uk/about-us/legal/privacy

 

Browsers

Many browsers are set to automatically accept cookies. If you are using Microsoft’s Internet Explorer, Mozilla Firefox, Google Chrome or Safari you should be able to configure your browser to restrict or block cookies, or you may wish to delete them, by going to your browsers settings. Below are short instructions for how to do this in the four most popular browsers:

Microsoft Internet Explorer

Click the ‘Tools’ icon in the top right hand corner and select ‘Internet options’. In the pop up window select the ‘Privacy’ tab. From here you can adjust your cookie settings.

Google Chrome

Click the spanner in the top right hand corner and select ‘Settings’. From here select ‘Under the hood’ and change the settings under ‘Privacy’.

Mozilla Firefox

From the drop down menu in the top left hand corner select ‘Options’. In the pop up window select the ‘Privacy’ tab. From here you can adjust your cookie settings.

Safari

From the settings drop down menu in the top right hand corner select ‘Preferences’. Select the ‘Security’ tab and from here you can adjust your cookie settings.

Further information

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/.

Search engine

The search engine on our website is designed to be as powerful and easy to use.

The search used on the Riverside website does not use a cookie. A querystring is used to store the search terms in the URL, which are then used to perform the search and produce the results.

People who make a complaint to us

When we receive a complaint online from a person we make up a file on an internal database containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We will keep personal information contained in complaint files in line with our retention policy.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

People who use Riverside services

The Riverside website offers various services to the public. Details (names, addresses, etc) of our tenants are maintained on a central database (ACADEMY) and individual requests submitted through the website containing information which require any changes to the database will be dealt with in accordance with the Data Protection Act 1998 and other relevant regulations. This may include complaints, requests to not receive publications, etc.

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received.

Job applicants, current and former Riverside employees

When individuals apply to work at Riverside, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 6 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with the Riverside, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Riverside has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or queries

Riverside tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Riverside’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the Data Protection Manager at the address below.

Access to personal data

Riverside tries to be as open as it can be in terms of giving people access to their personal data. You can find out if we hold any personal data about you by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold personal data about you we will, subject to the Data Protection Act 1998, be able to confirm this, provide you with a description of it, provide you with a copy of the information in an intelligible form and answer further questions you may have about it

To make a request to Riverside for any personal data we may hold you need to put the request in writing addressing it to our Data Protection Manager at the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone, which may speed the process up.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Data Protection Manager.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we may need to share personal information with the organisation concerned and with other relevant bodies.

 

Links to other websites external to Riverside

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Terms and Conditions

Please see the Terms and Conditions of usage for our website and our expectations from users.

http://www.riverside.org.uk/national/terms_and_conditions.aspx

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated in May 2012.

How to contact us

Requests for information about our privacy policy can be emailed to the Data Protection Manager via the email address website@riverside.org.uk  or in writing to:

Data Protection Manager

Riverside

2 Estuary Boulevard

Estuary Commerce Park,

Liverpool,

L24 8RF.

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