You & your home

From keeping your home warm, safe and secure to helping you stay in your home longer and saving those extra pennies, find out all the information you need here.

My Riverside

My Riverside enables you to report a repair, view your rent account and access other personalised information, anytime, anywhere, on any device.

We have gathered information to support our customers and the communities they live in with challenges they face. This page provides information on the support available in your community, including cost-of-living support, and our Local Offer to you.

Our Obligations

This page explains what our obligations are and how we adhere to the Regulator of Social Housing's Consumer Standards.

Your Rights

As a Riverside customer you have important rights. This page outlines some of your key rights, whether you're living in a social rented home, shared ownership house or flat, or short-term accommodation in a supported housing scheme.

Customer feedback

At Riverside, our customers are at the heart of what we do and we are committed to delivering a high-quality service. It's important to tell us when things go right or when they go wrong so we can continue to improve our service.

Managed services

We work with local councils and service providers to offer a range of services across the country.

Tenancy fraud

We help to house many people in the society including those who face challenges. We want to ensure that the people living in our properties are legally entitled to be there.

Rent

We want to make it as easy as possible for you to pay your rent and service charges so it's one less thing to deal with. View your rent statement and pay online with My Riverside to help keep on top of your payments.

Have your say

We've made it easier than ever for you to have your say about Riverside

ASB, hate crime and domestic abuse

Our focus is to make sure all of our customers feel safe and have the support they need. We want our neighbourhoods to be safe places for everyone. We won’t tolerate behaviour that prevents our customers feeling secure in their home and their neighbourhood.

Homeowners

Learn more about your lease and the services we offer to home owners.

Safety & support

We take our responsibility to make sure you are safe and comfortable in your home very seriously. Find out about asbestos, water and fire safety as well as advice on domestic abuse and report nuisances here.

Employment & training

We provide more than just housing. We aim to transform lives by going the extra mile and making sure you have the care, support and information you need, especially when it comes to helping our tenants secure a job and learn new skills.

Repairs

We know that giving you a quality and efficient repairs service is very important to you. It's also important to us. Here's an overview of what's on offer.

Cleaning contracts

If you live in a communal block and recently had a letter from us about changes to cleaning services, this page provides information on your new service.

Energy and heating

Heating your home can be a real cost pressure. Here you can find guidance around keeping your costs down while keeping your home warm and free of damp.

Money and benefit welfare advice

Our Money Advice Team are specialists in assisting and advising with Welfare Benefits. They can help you to make a claim, submit an appeal if you have been refused, explain how the different types of Benefits work and ensure that you are receiving your full entitlement.

One Housing services

We want you to enjoy your home and community. Find information here on anything from rent and repairs to local groups and safety tips for your One Housing home.

You & your home

You will need the following details to report a nuisance: