You & your home

From keeping your home warm, safe and secure to helping you stay in your home longer and saving those extra pennies, find out all the information you need here.

My Riverside

My Riverside enables you to report a repair, view your rent account and access other personalised information, anytime, anywhere, on any device.
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Rent

We want to make it as easy as possible for you to pay your rent and service charges so it's one less thing to deal with. View your rent statement and pay online with My Riverside to help keep on top of your payments.
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Improvement & repairs

We’re changing our repairs service in line with government advice on Coronavirus. Please see our Coronavirus update page for the latest information.
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Customer feedback

At Riverside, our customers are at the heart of what we do and we are committed to delivering a high-quality service. It's important to tell us when things go right or when they go wrong so we can continue to improve our service.
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Energy and heating

Heating your home can be a real cost pressure. Here you can find guidance around keeping your costs down while keeping your home warm and free of damp.
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Money advice

It's always a good idea to keep on top of your spends which is why our money advice team is on hand to help you manage your money and save it where you can.
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Managed services

We work with local councils and service providers to offer a range of services across the country.
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Tenancy fraud

We help to house many people in the society including those who face challenges. We want to ensure that the people living in our properties are legally entitled to be there.
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Safety & support

We take our responsibility to make sure you are safe and comfortable in your home very seriously. Find out about asbestos, water and fire safety as well as advice on domestic abuse and report nuisances here.
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Employment & training

We provide more than just housing. We aim to transform lives by going the extra mile and making sure you have the care, support and information you need, especially when it comes to helping our tenants secure a job and learn new skills.
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Cleaning contracts

If you live in a communal block and recently had a letter from us about changes to cleaning services, this page provides information on your new service.
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Get involved

We put our customers at the heart of what we do. It is important for us to listen to you about how we can improve.
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