Pay your rent
PrintWhether it’s paying your rent and service charges or rent arrears, we want to make the process really simple and easy. That’s why there are lots of ways to pay, you just have to pick which one is right for you.
As you will know, rent and other changes must be paid in advance based on your payment frequency even if you receive benefits which are paid in arrears. It’s really important you pay on time.
Direct Debit – the simplest way to pay
Pay automatically and choose when the money comes out of your account. Call us to set up your Direct Debit.
Pay with a debit or credit card
- Online: Register or log in to My Riverside to check your rent or charges account and make payment. Already registered? Download the app and make things even easier.
- By phone: Call us on 0345 111 0000 and pick the payment option. You’ll need your Easypay number.
- In person: Pay by cash or card at any Post Office or where you see the PayPoint sign. You’ll need an Easypay card from us to show the cashier.
If you are unsure what you are entitled to then contact us. We can check if you are eligible, help you make a claim and process it quickly. It’s up to you to make sure that your claim is accurate, with all the relevant documents and you are responsible for any debt that builds up in the meantime.
If you receive Housing Benefit then you can ask your local authority to pay us directly which may cover all or part of your rent.
If you’ve moved over to Universal Credit, you will now get a monthly payment direct to you. It will include any help you get towards your housing costs.
Whether Universal Credit covers all or part of your charges, you must pay your full charge to us and you need to arrange payments to us directly. We suggest setting up a Direct Debit payment to us for the day your Universal Credit payment arrives in your account. That way you don’t need to remember to pay or worry about how much you have left for other things.
Need to know more about Universal Credit? We’ve put some information together for you here.
Normally there are 52 weeks in a year but every five or six years, the days of the week fall so there are 53 Mondays.
The next time this will happen is the financial year from Monday 1 April 2024 to Sunday 6 April 2025.
This means there will be an extra week of rent to pay if you are on a weekly tenancy agreement or licence.
Calculating your extra payment depends on any benefits you receive, how you pay your rent and how often you make payments.
Complete this online form to arrange a support call. We’ll call you within 48 hours. You can also visit our money advice pages for more information.