Already reporting repairs online?

You’re already registered. You just need to log in and create some security questions.

How to get started

My Riverside Step 1 

First name and Last name – Just enter your name. If you have a joint tenancy (where there are two people listed on the Tenancy Agreement), you can each register separately.

Date of birth – This needs to match the information we have for you in our records. Please get in touch if you think we have the wrong date of birth for you.

Your reference number – It’s 13 digits long and can be found on letters from us. This is different to your payment card number (if you have one), which is 19 digits long.

Still having trouble? We’re always on hand to help you get started. Call us on 0345 111 0000.

If you’ve been through this guide and think everything you’ve entered should be correct, please get in touch to check we have the right information for you in our records.


My Riverside Step 2


Email address – This should be the email address you want us to contact you on. It’ll also be your username.

Mobile number (optional) – We will use this to send you appointment reminders. If you don’t have one, leave it blank.

We’ll use these details as your main contact information, and replace any existing email or mobile number we already had for you (we’ll ask you to confirm you’re happy with this before moving on to the next step).

Tick the box to accept our Terms & Conditions and Privacy Policy.


My Riverside Step 3


Create a password.
This needs to at least 8 characters long (which can include spaces) and a mixture of letters and numbers.

This will ensure your password is strong and keeps your account secure.


My Riverside step 4

You’re almost there!

When you submit your password, we’ll send you a link to activate your account.

If it doesn’t come through, check your junk/spam folder.

My Riverside Step 5


You’ve created your account!

When you’re logged in, we’ll ask you to answer a security question before you view certain personal information. It’s part of how we keep your account secure.

Choose and answer three questions. When we need to, we’ll pick one at random for you to answer.

Use the ‘Show answers’ button to check your answers before you log in.

Click ‘Log in to my account’, and you’re done! You’ll be taken to the My Riverside homepage where you can start using your account.

Get in touch

We’re on hand to help you get started in the new system.

If you need more guidance, contact us 

How did you find the registration process?

Your feedback helps us make improvements. Look out for an email with quick survey after you’ve registered.