Safety & support

We take our responsibility to make sure you are safe and comfortable in your home very seriously. Find out about asbestos, water and fire safety as well as advice on domestic abuse and report nuisances here.

Gas Safety

Your safety is our top priority. As your landlord, we’re responsible for making sure any gas appliances and pipework in your home are safe and working normally.

Building Safety

As part of our commitment to keeping you and your home safe, we want to work with you to discuss and address any safety matters in your home and your building.

Fire safety

Our main priority is to make sure our customers are safe in their homes and free from harm, including fires. Here are a few simple tips you can follow to reduce the risk of them starting.

Lithium-Ion batteries

In recent years, the use of devices that are powered by lithium-ion batteries has increased in popularity but unfortunately so has the number of fires they have caused. Here are some general tips to keep lithium-ion batteries fire safe in your home.

Asbestos safety

Many people think it is dangerous if you find asbestos in your home. However it only becomes a risk to your health if it is damaged or disturbed. Please contact us if concerned.

Water safety

Water can sometimes cause illness and make you ill if it isn’t kept fresh. Find out what can be done to keep water in your home clean and fresh so harmful bacteria doesn't build up.

Electrical safety

Many people think it is dangerous if you find asbestos in your home. However it only becomes a risk to your health if it is damaged or disturbed. Please contact us if concerned.

Safety in communal areas

One of the ways we keep you and your home safe is by looking after communal areas.

Power cuts and floods

Every year, at least some of our customers get into difficulty due to events beyond their control, such as power cuts or floods. So, it never hurts to be prepared, just in case. Here are our top tips for preparing for potential emergencies.

Balcony safety

Please follow our tips so you and your family can stay safe when using a balcony.

Personal safety alarm

Our personal safety alarms give you or your loved one the freedom to live independently knowing that help is at the simple push of a button, whether you are in your home or your garden.

Safeguarding

Safeguarding customers is paramount to Riverside as we believe that every person, adult or child, has the right to live without fear or abuse in their own homes and communities.

Keeping safe online

The internet provides us with many opportunities, from education to browsing, shopping, keeping in touch and much more.

Safety & support

You will need the following details to report a nuisance: