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Communal repairs

Report any issues in your communal areas quickly and easily using our online form.

Report an issue

Please provide as much detail as possible so we can arrange a prompt and effective repair. This can include things like:

  • Broken or dim lighting in hallways, stairwells, or entrances
  • Damaged doors, locks, or intercom systems
  • Faulty lifts or lift buttons
  • Cracked walls, ceilings, or flooring in shared areas
  • Bin store or external area damage (fences, gates, paving)
  • Pest issues in shared spaces


If you'd prefer to phone us, call 0345 111 0000 (or call 0300 123 9966 if you're a former One Housing customer).

Report any issues in your communal areas quickly and easily using the form below.

Please provide as much detail as possible so we can arrange a prompt and effective repair. This can include things like: