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About your rent

Information about rent reviews, repayments and managing your account.

Paying your rent in advance 

Your rent and charges must be paid in advance. This means you need to pay rent when it’s due so you do not fall behind in between payments. For example, if you pay monthly, you must make sure your account does not fall into arrears between payments — even if your payments are received through benefits paid in arrears.
 
Paying on time is part of your tenancy agreement and helps you avoid debt and other problems later. 

Why you need to pay your rent

We are proud of our homes and the people who live in them. 

The rent you pay helps us to:
  • Keep your home well‑maintained and up to date
  • Look after your neighbourhood
  • Provide access to our 24/7 Customer Service Centre

It’s important to pay your rent in advance. If you prefer to pay monthly, that’s fine — as long as it is still paid in advance.

What happens if you don’t pay?

Your rent is a priority bill and should be paid before other costs like gas, water, or electricity. If you don’t pay:

  • Your credit rating may be affected
  • You may lose your home if arrears grow
  • Legal action may start, and costs may be charged to you

We follow a firm but fair process. The most important thing is to talk to us early if you’re struggling.

If you are struggling with payments 

If you fall behind or think you might, please get in touch as soon as possible. We can:

  • Agree affordable repayment plans

  • Support you through difficult financial situations

  • Give benefits advice


Important:

  • Don’t ignore the problem

  • If you suspect an illegal lender, get help at the Stop Loan Sharks website

  • Don’t borrow from door‑to‑door or payday lenders

  • Don’t ignore our letters, calls, texts, or emails

Please fill out the form below.

Rent statements with MyRiverside

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Rent reviews

Each February, we send you a notice explaining your rent for the next financial year (April–March).

We review rents by looking at:

  • Local income levels

  • Government and National Housing Federation guidance

  • Rents charged by similar providers

  • Planned improvements

  • The cost of maintaining homes

How is rent reviewed?

Each February, we send you a notice explaining your rent for the next financial year (April–March).

We review rents by looking at:

  • Local income levels

  • Government and National Housing Federation guidance

  • Rents charged by similar providers

  • Planned improvements

  • The cost of maintaining homes

Key dates
  • Monthly tenancies: new charges apply from 1 April 2026
  • Weekly tenancies: new charges apply from 7 April 2026
Government rent rules

The Government allows social landlords to increase most rents by up to CPI + 1%. 

This year, rents will increase by up to 4.8%.

How your rent is spent

Your rent helps fund repairs, maintenance, services, and investment in homes and communities.

A full breakdown of how every £1 is spent is in our Annual Report.

Extra financial help 

If you are struggling to afford your rent, talk to us. We have a Helping Hand Fund of £500,000 to support customers facing financial or other challenges. 

Find out more