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Hawthorn Fields (Sandwell PFI)

Information about the Sandwell Council and Riverside partnership.

What are PFIs?

Private Finance Initiatives (PFIs) are agreements where public services use specialist providers, like Riverside, to deliver certain services under a contract.

In Sandwell, tenants living in PFI areas are tenants of Sandwell Council (Sandwell MBC), not Riverside. Because of the contract between the two organisations, the services Riverside provides in these areas work a little differently from those we offer elsewhere in the UK.

PFI tenants in Sandwell also have:

  • a separate customer service number: 0345 111 0022 
  • a team that follows different procedures specific to the PFI agreement

Our Complaints Procedure

We’re committed to delivering a high-quality service and always want to get things right.

We can help

If you live in a PFI home in Sandwell and want to understand how this affects you, your local team can help.

Address

Hawthorn Fields Neighbourhood Office 
St Vincent Crescent 
West Bromwich 
B70 0LG

  • Monday, Tuesday, Thursday: 9am–4:30pm 
  • Wednesday: 9am–1pm 
  • Friday: 9am–4pm 
    (Closed Public Holidays)
Report a repair

Call: 0345 111 0022

Available 24 hours a day, 365 days a year. 

Report fly-tipping

Report online via the My Sandwell portal. 

Contact my Housing Officers

Visit the Hawthorn Fields Neighbourhood Office or call the customer service centre: 0345 111 0022

Make a complaint, compliment or suggestion

You can share feedback:

  • By calling: 0345 111 0022 
  • In person at the Hawthorn Fields Neighbourhood Office

If your comment is about a staff member, please check the Meet the Team section for their manager’s contact details.

Pay my rent or service charge

It’s important to keep payments up to date and avoid arrears.

We recommend contacting or visiting the Riverside Neighbourhood Office first to set up the best payment option for you.

The quickest and easiest way to pay is by Direct Debit.

You’ll get 10 working days’ notice if the amount changes, and you’re protected by the Direct Debit Guarantee.

Other ways to pay (using your Allpay Card reference):
  • At the Riverside Neighbourhood Office reception
  • At any PayPoint or Post Office
  • Through My Riverside (register online)
  • By calling the Riverside Customer Service Centre: 0345 111 0022
    Housing applications, allocations or banding

    These services are managed directly by Sandwell Council, not Riverside.


    Contact Sandwell Council: 
    0121 368 1166
    Visit their website for more info or to register for housing in Sandwell.

    Report anti-social behaviour

    Call the customer service centre: 0345 111 0022 (24/7)

    Your Housing Officers Belinda Morton and Rachel Antoine will follow up with you.

    Also remember to:

    • Call 101 to report it to the Police
    • Call 999 in an emergency
    Request aids and adaptations

    If you need help to live independently at home, contact  the customer service centre: 0345 111 0022

    Apply for Right to Buy

    You can apply to buy your home through the Sandwell Council website.

    Apply through Sandwell Council

    If you need help completing the application form, contact Sandwell Council's Home Ownership Services:

    Community Bungalow

    The Myra Harris Community Room hosts a range of activities throughout the week, including Craft Club, Warm Hub Coffee Mornings, and Helping Hands (ADHD) support sessions. New events are added regularly, with even more planned for 2026.

    Get involved in my community

    We welcome residents who want to help shape and improve local services.

    Get in touch with the customer service centre: 0345 111 0022 to find out about:

    • Ways to get involved
    • Funding for community projects
    • Local events

    Stay connected

    Get the latest news on local events and activities on our Riverside Sandwell Facebook page. Want to find out more or start your own group? Get in touch with us today.

    Visit our Facebook page

    Meet the team

    Sharon Deol — Operations Manager

    Sharon oversees the delivery of our contracts in Sandwell and Cosford.

    If you need support or have questions about how services are run across these areas, Sharon is your main contact.

    Email: sharon.deol@riverside.org.uk

    Sarah Turner — Neighbourhood Supervisor

    Sarah supervises the Housing Management team and is ultimately responsible for ensuring tenants get access to the housing services they need.

    Sarah is supported by:

    • Pinkie Kumari (Income Management Officer)
    • Ravideep Kumar (Income Collection Assistant)
    • Belinda Morton (Housing Officer)
    • Rachel Antoine (Housing Officer)
    • Rebecca Cook (Community Engagement Officer).

    Email: Sarah.Turner@riverside.org.uk

    Lakhy Ralh — PFI Project Supervisor

    Lakhy leads the Project Team, including performance monitoring, reporting and administrative work.

    The team also delivers improvement and change programmes across all three PFI contracts.

    Supported by:

    • Kellie Smith — Customer Service Assistant
    • Yasmeen Muhammad — Customer Service Assistant/Lettings
    • Billie-Jo Skidmore — Customer Service Assistant
    Mohammed Bhamji — Contracts Manager, Asset Strategy and Delivery

    Mohammed manages the Assets Delivery Team, overseeing the performance of all contractors working on PFI properties.

    His team is responsible for:

    • Responsive Repairs
    • Grounds Maintenance
    • Caretaking Services
    • Voids
    • Compliance
    • Programmed and Cyclical Works

    Supported by:

    • Terence Beard — Asset Officer
    • Jonathan Hogan — Continuous Improvement Manager (Planned & Cyclical Works)
    • Luke Morton — Asset Officer
    • Sarah Perry — Property Services Administrator

    Caretakers:

    • Rebecca Meah
    • Lawrence Young
    • Alex Monk

    Email (Assets Team): pfi.asset@riverside.org.uk

    Community events

      21 July 2026
      Ridgeacre Pub,
      New Gas Street,
      West Bromwich, B70 0NP
      5pm-7pm

      19 August 2026
      Myra Harris Community Room,
      Brickhouse Lane, B70 0DZ
      9am-10am

    Riverside Income Management Surgery 

    If you’re experiencing rent arrears or need help applying for benefits, our skilled Income Management Team and Welfare Rights Officer can support you.

    We can help with: 

    • rent arrears
    • welfare benefit and grant applications
    • confidence with budgeting

    Our surgery is available by appointment over the telephone.

    Please book your appointment at:

    Riverside, Hawthorn Fields Neighbourhood Office,
    St Vincent Crescent,
    West Bromwich, B70 0LG

    Telephone: 0345 111 0022 or
    Email: Hawthornfields.csc@riverside.org.uk

    Resident surgeries (online and in-person)

      21 July 2026
      Ridgeacre Pub,
      New Gas Street,
      West Bromwich, B70 0NP
      5pm-7pm

      19 August 2026
      Myra Harris Community Room,
      Brickhouse Lane, B70 0DZ
      9am-10am

    Riverside Income Management Surgery 

    If you’re experiencing rent arrears or need help applying for benefits, our skilled Income Management Team and Welfare Rights Officer can support you.

    We can help with: 

    • rent arrears
    • welfare benefit and grant applications
    • confidence with budgeting

    Our surgery is available by appointment over the telephone.

    Please book your appointment at:

    Riverside, Hawthorn Fields Neighbourhood Office,
    St Vincent Crescent,
    West Bromwich, B70 0LG

    Telephone: 0345 111 0022 or
    Email: Hawthornfields.csc@riverside.org.uk

    Estate Walkabouts

    We run monthly walkabouts on the Millfields and Harvills Hawthorn estates.

    Join Housing Officers Rachel Antoine and Belinda Morton to raise concerns and highlight any issues in your area.

    Your feedback helps us make improvements where they matter most.

    Arranged Estate Walkabouts:

    Harvills Estate – Starting from the Riverside Neighbourhood Office at 10am

    • 7 July 2026
    • 6 August 2026
    • 3 September 2026
    • 1 October 2026
    • 5 November 2026
    • 3 December 2026

    Millfields Estate – Starting from The Cottage Spring, Crookhay Lane at 11am

    • 27 May 2026
    • 24 June 2026
    • 22 July 2026
    • 26 August 2026
    • 23 September 2026
    • 28 October 2026
    • 25 November 2026
    • 23 December 2026

    For more information contact Rebecca Cook on 0345 111 0022.

    Wellbeing Walks

    We run monthly wellbeing walks around the estate.

    Join our Community Engagement Officer and the Riverside team for some light exercise, meet other residents and get to know your local team.

    Walks take place at 10am on the dates below – we’d love you to join us.

    Millfields Estate (starting from the Cottage Spring, Crookhay Lane)

    • Wednesday 7 October 2026
    • Wednesday 4 November 2026
    • Wednesday 2 December 2026
    Activities


      Community litter pick

      10am-11am volunteers welcome

      • Wednesday 25 November 2026 Meyrick Road, entrance to the Metro

      You can also keep up to date with events and activities on our Riverside Sandwell Facebook page.

      Resident Conference

      Come along to find out more about what we do, share your feedback, and speak directly with the teams that provide your services. Everyone is welcome.

      For more information, contact Rebecca Cook through our Customer Services Centre on 0345 111 0022.

      Our next Resident Conference:

      Wednesday 30 September 2026
      The Dovecote,
      Hill Top,
      West Bromwich B70 0SD
      5pm-7pm

      Neighbourhood Reps

      Neighbourhood Reps volunteer on your behalf to help improve services in your community. They:

      • check we’re delivering on our commitments
      • share your feedback
      • help resolve enquiries or complaints
      • bid for funding for events and community projects

      To find out who your local Reps are and how to contact them, call 0345 111 0022.