Our strategy is broken down into five objectives:
Warm and safe, decent homes
We will deliver an extensive remediation programme to improve building safety, with targeted investment to increase the energy-efficiency of our customers’ homes, tackling damp and mould and managing our portfolio through a strategic rationalisation plan.
Trusted customer services
We will strengthen trust in Riverside as a landlord by improving our customers’ experiences, making it quick and easy to have queries resolved and repairs completed. We will listen to the views of our diverse customers and shape our services to reflect their needs and aspirations, keeping our promises and being transparent when our service falls short.
Support through the cost-of-living crisis
We will support our customers to navigate the cost-of-living crisis, offering a range of additional services and empowering communities to become more resilient to the challenges they face.
Leadership in Care and Support
We will reshape our services to ensure we remain one of the country’s leading providers of supported housing and care, maintaining a strong voice to advocate for customers with support and care needs and increasing our impact in preventing and tackling homelessness.
New homes, better places
We will build a range of high-quality homes within our means: a mix of new homes to meet need and provide wider opportunities, and replacement homes which create better places for our customers to thrive.
Key to achieving these objectives are some common themes:
Value for money and efficiency
Driving down costs to achieve our objectives with the least amount of expenditure on resource, minimising wasted time, money and effort, we’ll focus on more streamlined working practices and effective procurement.
Equality, Diversity and Inclusion (EDI)
Identified as one of our new organisational values ‘We are inclusive’, will promote a culture where both customers and colleagues are treated fairly with dignity and respect, ensuring that we are transparent and honest.
We will build upon our existing commitment to improve our colleague experience, becoming an attractive employer of choice where people feel valued and empowered to perform at their best and where they have the appropriate professional qualifications to comply with regulatory requirements. Our focus will be on improving recruitment and retention of talent, investing in health and wellbeing and supporting through the cost-of-living crisis.
Data and information
Improving the definition, capture, quality, integration and analysis of the data we hold through well-governed processes will be the foundation of accurate external and internal reporting and will inform better decision making through advanced techniques such as artificial intelligence and predictive analytics.
We put our customers first every time, going the extra mile to make sure we deliver great homes and services that they need and want.
We are Inclusive
We respect and value the diversity of our customers and colleagues, welcoming and appreciating the contribution of others.
We are Trusted
We have high standards and work hard to meet them, taking ownership and performing at our best.
Riverside is growing and in December 2021, formed a complementary partnership with London-based One Housing Group. The enlarged Group owns just over 75,000 homes, making us one of the country’s largest and longest established housing association groups, and one of the largest housing association providers of supported housing.
We have recently completed our legal integration and are now a single housing association, The Riverside Group Ltd. However, One Housing will continue to operate separately for the moment as we work to integrate services for all customers, and we will continue to use ‘One Housing, part of Riverside’ as a trading name. Throughout this period, we will continue to involve customers in helping to shape services and keep them updated of progress.
The Riverside Group Limited (Reg No 30938R) is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014. Registered office: 2 Estuary Boulevard, Estuary Commerce Park, Liverpool, L24 8RF.