Our vision

Our aim is to transform lives and revitalise neighbourhoods.

Our strategy is broken down into three objectives:

People at our heart
We’ll improve the quality of services we provide to our customers, whether in social housing or our Care & Support schemes and services, delivered by engaged and fulfilled colleagues.

Homes for the future
We’ll raise the standard of our homes and deal with those that aren’t fit for the future, building and acquiring to grow Riverside and help address the housing crisis.

Places to thrive in
We’ll align our investment in homes and services to have a positive impact on the places in which we work, with a particular focus on those that have become ‘left-behind’.

Key to achieving these objectives are some common themes:

Climate responsibility
During 2020/21 we’ll publish our climate responsibility roadmap and ensure colleagues and stakeholders, are clear about the role they will play.

Safety
As well as ensuring our customers are safe in their homes we’ll seek to improve the wellbeing, mental health and safety of our customers and colleagues and the safety and security of the places where they live and work.

Value
We’ll reduce costs through better working practices and effective procurement, where we can do so without undermining service standards and quality, and we’ll maximise income by improving collection rates and optimising our commercial activities.

Our values:

  • We are courageous
    We stand up for what we believe in, owning our actions and challenging ourselves and others to be the best we can be, taking responsibility for our decisions and actions, standing up for those without a voice.
  • We are trusted
    We work together to build positive relationships, protecting our customers and our Riverside, great collaborators, acting with honesty and integrity.
  • We care
    We put our customers first every time and care passionately about people.

The Riverside Group Limited is a charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014 managed by Executive Directors, and governed by a Group Board.

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