Our story so far
At the start of December 2021, Riverside and One Housing entered a new era, forming a new partnership with the aim of becoming a single, merged organisation.
Now, following extensive customer consultation and a huge amount of hard work by colleagues from both organisations, that has now become a reality with the completion of the final legal steps to merge our two organisations on 31st March 2023.
While our legal merger is now complete, there is still a lot of work to do to bring our services together,so, for now, we will continue to use ‘One Housing, part of Riverside’ as a trading name when dealing with former customers of One Housing.
They will continue to use the same One Housing website, customer service centre and will see no initial change to the services they have received in the past.
Likewise, for Riverside customers, there will be no changes in the immediate future.
Behind the scenes though we’ll be working to create one fully integrated organisation– one number, one website and, in time, consistent services for all customers.
We’ll make announcements on exactly how we’ll do that throughout 2023 and 2024.
If you have a question about the process, please contact us in the usual way.
And to look back at the process we’ve gone through so far in more detail, please click on the button below if you’re on a mobile or to the right of this page if you are using a desktop.