1. We select only the most capable people who share our values and actively contribute to our teams and culture. We do not settle for less under any circumstances.

2. We keep our promises to candidates and communicate openly and honestly with them, whatever the outcome. We understand that a great candidate experience is the beginning of a great employee experience.

3. We believe talent selection is vital for us to be a successful business and a fun, inclusive place to work. Therefore, only our well-trained and supported managers lead the recruitment process.

4. We don’t rely solely on an interview to appoint to any role. We design processes and assessments that allow us to measure capability, behaviours and shared values.

5. We know that being a people manager requires specific skills, abilities and outlook and we look for these when recruiting new managers.

6. We measure outcomes and find opportunities to improve our recruitment and selection processes.

7. We use technology to make recruitment simpler for our candidates and hiring managers.

8. We believe our Leadership Team should reflect our workforce and the communities we work with. We are taking positive action to address an under representation within our senior level roles. We’re offering internal and external candidates from ethnically diverse backgrounds a guaranteed interview for any manager and above level role via our Ethnically Diverse Guaranteed Interview Scheme. For more details see our Creating an Inclusive Environment page.