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Riverside announces appointment of a new Group Chief Executive, Paul Dolan.

We are very pleased to announce that Paul Dolan has been appointed the Group’s new Chief Executive. Paul’s appointment follows the announcement last September that Carol Matthews, current Chief Executive of Riverside, will be retiring this year. Paul was appointed following a rigorous competitive process, clearly demonstrating his commitment to Riverside’s values and dedication to

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The Mortgage Charter – an information blog for Home Ownership customers

by Helen Reddington, Director of Home Ownership We are all impacted by the cost-of-living crisis. Whether it’s spending more on the weekly food shop, energy bills or, of course, housing, it’s been having an impact for some time now. This increase in costs is driven by high inflation and this is also driving up interest

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Working together to improve safeguarding and creating safer organisational cultures

In 2021 a small number of organisations decided to come together to look at how, as housing providers, we collaborate with customers on safeguarding related matters from a strategic and operational viewpoint. Over several months we reviewed each other’s policies, procedures, organisational structures, and processes. Each learning about areas where we could improve but, overall,

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Be on the lookout – Tenancy Fraud Awareness Week

Help us to stamp out tenancy fraud. That’s the key message from Riverside for this year’s Tenancy Fraud Week (12-18 November 2023). Every year, we see countless examples of tenancy fraud – where people move in to social housing properties then sublet them to others at a profit. Our investigators spend countless hours investigating these

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Black History Month – What’s in a name?

During Black History Month, our Equality & Diversity Manager, Lyn Bowker looks at why it’s so important we pronounce people’s names correctly and offers some tips to make sure you always get it right.  It can be easy to mispronounce a colleague’s or a customer’s name, if you’ve not met anyone with that name before.

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