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A message to customers – from Angela Lockwood OBE, chair of Riverside Customer Experience Committee

The Riverside Customer Experience Committee exists to scrutinise and sense-check all-things customer-related. Made up of experienced figures from across the world of customer service, social housing and beyond – as well as Riverside customers – we exist to make services to you better. So, we have a responsibility to you; the Riverside customers. With that

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Riverside launches new five-year corporate strategy to build on work to improve homes, enhance customer service and bolster Care & Support provision

Riverside has launched its new five-year corporate strategy, Brighter Future Together, setting out how the organisation will improve the quality and safety of homes, strengthen customer service and provide sector-leading Care & Support services in response to changing sector and societal demands.

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GROW – Simon’s story

Thirty-six-year-old Simon says he’s tried every substance going. For almost 20 years, the scaffolder from Coventry was caught up in the chaos of drugs, prison and poor mental health. But now, with support from Jericho House and Riverside, Simon is in full recovery and on the path to a new career.

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Riverside joins forces with sector to open up careers in social housing

To mark National Scholarships Week [w/c 20 April], Riverside has joined forces with Clarion Housing Group and five other leading housing associations to unveil a major new scholarships programme designed to transform pathways into housing‑related careers for under‑represented groups.  Coordinated by Clarion’s charitable foundation, Clarion Futures, the Social Housing Scholarships Programme is supported by Riverside, Hyde, L&Q, Metropolitan Thames Valley Housing (MTVH), Peabody and Places Read more

Riverside celebrates industry-leading award wins and nominations

Following a busy six months of award submissions, Riverside is celebrating multiple award wins and nominations at ceremonies across the UK. This includes the Northern Housing Awards where Riverside has been nominated for five awards this year. These awards will celebrate individuals and organisations who are helping to improve homes and communities in the north. Read more

Important payments update

As a result of a technical error, some Direct Debits which were due to be collected from former One Housing Group customers in London, have not come through to us. We have also realised that some of our customers who receive the housing element of Universal Credit towards the rent and service charges payments, which Read more

Riverside and Vistry secure approval for major regeneration of Juniper Crescent Estate in Camden

Following the submission of a full planning application to Camden Council, Riverside and Vistry have secured approval from the planning committee for a major regeneration project at the Juniper Crescent Estate in Chalk Farm, North London. Designed by PRP Architects, the transformation will deliver 478 high-quality, energy-efficient homes across a range of tenures, including social Read more