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Contacting us on Friday 19 January, 2018

Riverside News Update

We’re experiencing an unusually high number of calls to the Customer Service Centre this morning, Friday 19 January. To avoid a lengthy wait, if you have an enquiry that isn’t an emergency, you might be better calling us this afternoon. Don’t forget our phone lines are staffed 24 hours a day, seven days a week.

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Go-ahead for £4.8m new homes plan in Carlisle

Roof tops in Headingley, Leeds.

Planning permission has been granted to build 40 new homes for affordable rent in Carlisle – providing much-needed new social housing in the town. The £4.8 million development in Beverley Rise, Harraby, will offer residents two and three bedroomed semi-detached homes with gardens and off-street parking. All of the 40 new builds are for affordable

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Riverside shortlisted for two national awards

Riverside has been shortlisted in two categories for the prestigious UK Housing Awards 2018. We’re in the running for ‘Outstanding Approach to Communication’ and ‘Outstanding Approach to Meeting Specialist Housing Needs’ in the annual awards which recognise excellence in the UK housing sector. The shortlisting for the communications award comes after Riverside and partners St

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“Now I can see how far I’ve come”

Four years ago, Ian James was reading mathematics at university and enjoying all the trappings of student life. But a car accident was set to change things forever.  Struggling to cope and at risk of becoming homeless, Ian (25) found help at Cangle Foyer. “Within the space of a year, my life had changed beyond

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Cumbria-based Impact HA selects Riverside as preferred partner

Impact Housing Association Logo

Impact Housing Association has started partnership talks with Riverside with a view to the Cumbria- based housing provider joining The Riverside Group later in the year. To improve long-term prospects for their homes, tenants and staff, Impact has approached a carefully selected number of housing associations with which to explore a partnership for the future.

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Emergency shelter available to rough sleepers in freezing weather

Rough sleepers across the country can access emergency shelter in freezing weather this winter. Riverside Care and Support is offering places to stay so people sleeping on the streets have a place to go that’s warm and dry when temperatures plummet. Emergency shelter is available when what’s known as Severe Weather Emergency Provision (SWEP) comes

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Time for a more thoughtful look at rents

Following the rent settlement announcement, it is time to have a real think about how rent-setting can be made affordable, transparent and consistent, says Riverside’s Chief Executive Carol Matthews. The sector has celebrated the return (from 2020/21) to maximum rent increases of CPI + 1%. At Riverside, we welcomed the announcement too, and the impact it

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Allpay direct debit transactions on Friday 8 December

On Friday 8 December, a fault with the Allpay payment service meant that duplicate payments were taken from some customers’ bank accounts. This was a system-wide fault with Allpay. This incident affects customers who have signed up to Direct Debit and were due to have payments taken from their accounts on 7 December only. Allpay’s

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Riverside volunteers are rebuilding lives

Lee Bailey, Riverside’s National Volunteering Manager for Riverside Care and Support.

To mark International Volunteering Day on December 5 Lee Bailey, Riverside’s National Volunteering Manager for Riverside Care and Support, explains why helping others is so important and the volunteering schemes we have in place thanks to volunteers.   I joined Riverside in August, and have worked in the housing and volunteer sectors for 20 years.

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