Filter by category
Riverside and Countryside Partnerships mark success of new estate regeneration projects in Bromley
Riverside and Countryside Partnerships (part of Vistry Group) have celebrated construction progress on two of their Bromley estate regeneration schemes with residents and councillors attending ceremonies held on Thursday 7 March. During the celebrations for the schemes which will deliver a total of 445 new homes, guests marked the breaking of the first ground at
Read moreRiverside shortlisted for two national awards
Riverside has been shortlisted in two categories for the prestigious UK Housing Awards 2018. We’re in the running for ‘Outstanding Approach to Communication’ and ‘Outstanding Approach to Meeting Specialist Housing Needs’ in the annual awards which recognise excellence in the UK housing sector. The shortlisting for the communications award comes after Riverside and partners St
Read moreVoluntas: Working with us
Some customers have contacted us to ask us about Voluntas and what they do. They’re a professional, accredited research company and help Riverside carry out confidential telephone surveys with you about the services you receive from us. The results are anonymised. Voluntas help us with: The customers’ satisfaction survey (known as STAR), which focuses on
Read moreKeep warm and cut your energy bills
With a summer of rain and some low temperatures, it’s no wonder three in 10 of us have already switched the heating on. Recent media reports suggested that eight million households flicked the switch as early as August – a move that’s sure to push up annual energy bills. And with winter not far off,
Read moreWirral woman banned from keeping pets at property
A Wirral woman has been banned from keeping pets at her flat and ordered to not cause a nuisance to neighbours after being taken to court by her housing association. The tenant, of Rockybank Road in Birkenhead, breached her tenancy agreement by keeping two dogs in the property, which disturbed other residents with their barking
Read moreBig plans for new homes and services
As well as improving services for you, we want to help more people who can’t afford a home of their own, or who need support to deal with life’s challenges. So we’ve set ourselves some ambitious goals for the next three years. We are connecting… We’re going to continue developing our digital services so more
Read moreImproving our services for you
Providing you with a great service is our number one priority. Many customers are happy with Riverside but we know we can do better and we’re committed to improving. So we’re looking closely at every area of the organisation and how we work. The aim? To spend more time in your neighbourhood and give you
Read moreProperty MOTs win national award
Riverside’s Property MOTs have won a national accolade for an outstanding approach to repairs and maintenance at this year’s UK Housing Awards. The awards, organised by Inside Housing and Chartered Institute of Housing, celebrate the achievements of organisations, individuals and projects that are leading the way in affordable housing. The outstanding approach to repairs and
Read moreOnline help
We’re working hard to put more services at your fingertips, using quick access whenever you feel like it online. Riverside services online We’re giving you secure access to your rent statements and contact information. You’ll be able to see your payments and charges, help and advice and pay online. Plus, you’ll see the contact information
Read more‘Tea cosy’ homes boost health and wealth on Maidford Road
A new development in Liverpool designed to cut fuel poverty and reduce carbon emissions is also having a knock-on effect on residents’ health. Riverside’s one-and-two bedroom apartments and bungalows on Maidford Road in Dovecot form the housing association’s pilot eco development. Kevin Hubbard, Riverside’s Quality and Value Manager, said: “We are committed to improving the
Read more