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Riverside is supporting customers affected by recent events
We wholeheartedly condemn the actions of those intent on stirring division and who took part in the riots across the country in the past week. We know some of our customers may be personally affected by the recent events, and we encourage you to speak to our Community Safety Team by email [email protected] or 0345
Read moreCustomer scrutiny leads to communications improvements.
A panel of customer volunteers have carried out the first of two investigations into the way Riverside communicates on key issues. The group, from Riverside Customer Voice Executive, started an investigation into how we communicate with customers on condensation, damp and mould earlier this year. In doing so, they interviewed a number of Riverside team
Read moreRiverside releases film documenting experience of rough sleeping in Manchester
We released a powerful short film about one man’s experience sleeping rough in Manchester, his recovery journey, and how he has drawn on this lived experience to engage with and support others who find themselves in a similar position.
Read moreRiverside welcome new Government commitment to end veteran rough sleeping
A new Veterans’ Strategy Action Plan has been launched by Government which makes more than 60 pledges to former service personnel including making a commitment to end veteran rough sleeping by the end of this parliament. Nationally estimates indicate that between 100 and 400 veterans sleep rough ever year and a further 3,000 to 4,000 face homelessness
Read moreThe Government’s Make Things Right Campaign
The Government’s Make Things Right Campaign encourages social housing residents to first contact their landlord to report any issues or problems with their property and know how to contact if they are unhappy with their landlord and are struggling to get their problems resolved. We will do everything we can to resolve issues promptly and
Read moreHow “A Bed Every Night” is building a better future for people affected by homelessness across Greater Manchester
In November 2018, Greater Manchester became the first city-region in Britain to commit to providing A Bed Every Night for “every single person” already on streets or at imminent risk of sleeping rough who wants and needs one. The Mayor of Greater Manchester, Andy Burnham, launched A Bed Every Night, and continues to lead the initiative’s
Read moreFlooding in Cumbria
If you are a Riverside customer affected by recent flooding in Carlisle and returning to you home be aware that the electrics and gas boilers may not be safe. Please do not use your boiler until we have checked it out and made sure it is safe to use. Extensive flooding across Cumbria has left
Read moreFire safety: Updated information for our customers
Following the tragic fire at Grenfell Tower in Kensington, London, we’ve spoken to a number of customers who contacted us for advice and reassurance. If you live in a Riverside property and you’re concerned about fire safety, we hope the information below helps to put your mind at rest. However, if you’d like to talk
Read moreJohn Glenton comments on the announcement to reintroduce mandatory local housing targets
Read John Glenton’s response to Chancellor Rt Hon Rachel Reeves’ first speech to the Treasury.
Read moreCo-production – what’s missing?
It’s the end of Co-production Week 2024, and Riverside, along with many other organisations have been celebrating all things Co-production, and looking at “What’s Missing”?
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