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Protecting rough sleepers during the second wave

Riverside’s John Glenton, Executive Director of Care and Support, reflects on Everybody In and how properly-funded emergency accommodation for people sleeping rough must be the priority going forward… As we have been living with the impacts of Covid for almost nine months I think we sometimes forget that the Government and the civil service is
Read more‘I was drinking to feel normal – it was my medicine to function,’ reveals former rough sleeper that’s free from addiction

A former rough sleeper has fought his addictions and looking to the future now he is free from alcohol and drugs that has darkened his life for over 20 years. Wayne Mercer was in his twenties when he began taking drugs, and at 26 slowly spiralled into a heroin addiction which blighted his life for
Read moreFirst homelessness service for LGBTQ+ community opens in Manchester

Greater Manchester’s first commissioned homeless service for people identifying as LGBTQ+ and experiencing homelessness has opened in the region. The new accommodation is situated on the outskirts of the city and has six modern flats for people aged 18 plus, providing residents a safe place that is free from discrimination, while also ensuring that they
Read moreRiverside completes £150m private bond issue with international investor

The Riverside Group Limited (Riverside) has completed a £150m private bond issuance with Pricoa Private Capital. The private placement is split into two deferred issuances, with the first £50 million Series A note issuance to be closed in March 2021, with a maturity in 2041; and the second £100 million Series B note issuance to
Read moreRiverside and its customer champions have warmly welcomed the Government’s new social housing charter.

Published this month, a white paper entitled “The Charter for Social Housing Residents” sets out to make major reforms to support housing customers in England. Drawn up in consultation with social housing customers, it pledges to reform the Regulator of Social Housing and Housing Ombudsman which regulate the sector, bring in more accountability through an
Read moreInsight into Riverside’s supported services for people experiencing homelessness in Cambridgeshire

Riverside has a wide range of housing and support services in Cambridgeshire, each providing different levels of support for people experiencing homelessness. They are Willow Walk, The Victoria Project, The Springs and Cambridge Youth Foyer, and each service works closely with partner agencies to provide an holistic package that is tailored to a person’s
Read moreNew tracking service being trialled in Liverpool City Region

Similar to services like Amazon, Deliveroo and Uber, we’re trialling a new tracking service for our repairs service in Liverpool City Region from 30 November. It’s part of our Customer Plan and our commitment to improving our services based on your feedback. This new feature will come in an additional SMS message on the day
Read moreKeeping warm this winter

As the cold weather sets in, we want to make sure you’re comfortable at home. There are some common problems that can happen around the house during the winter months, but some of them can be easily prevented or resolved, without you needing to call us. Here’s what you can do to look after your
Read moreRiverside’s Affordable Warmth Service has life changing impact to tenants

To mark Fuel Poverty Awareness Day, Riverside’s Affordable Warmth Service gives an insight into the huge difference the team make to tenants lives by helping them get reconnected on to the supply, access cheaper tariffs, apply for warm home discounts and give advice on the most energy efficient ways to heat your home. Michelle Melvin,
Read moreMaking a difference – Working with Riverside’s Board
Richard Nichols, Riverside Customer Voice Executive talks about how he became a board observer after contacting Riverside about a problem he had experienced. I initially found out about Riverside Customer Voice (RCVE) when following up on a problem I had experienced, which I considered to be poor customer service. Whilst accessing the company website I
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