Similar to services like Amazon, Deliveroo and Uber, we’re trialling a new tracking service for our repairs service. It’s part of our Customer Plan and our commitment to improving our services based on your feedback. This new feature will come in an additional SMS message on the day of your appointment, with an accurate arrival

Tenants who have lost their jobs through Covid-19 lockdown have been given the opportunity to retrain so they can get back into work. As unemployment continues to surge, the Ladders of Aspiration programme is providing hope to tenants who have lost their jobs or been furloughed during the pandemic. The programme is run by social

A man who has spent six years living on the streets now has a place to call home thanks to new funding to convert much-needed properties in Liverpool. Peter, 40, intermittently slept rough for more than six years but has now moved into a one-bedroom terrace in the city. Under Next Steps Accommodation Programme (NSAP)

A family who terrorised a North Tyneside neighbourhood, making residents lives a misery over a two-year period have been evicted from their home. Tenant David Ellis, 57, and his two adult children were evicted after continually breaching their tenancy agreement with anti-social behaviour, criminal activity and carrying out threats towards neighbours who lived in fear.

Construction students have developed their skills by helping to build 50 new homes for affordable rent in Carlisle. The new estate in Beverley Rise, Harraby consists of two, three and four-bedroomed properties which are all now occupied as families moved into their new homes ready for a fresh start to 2021. “When I first saw

A former rough sleeper has fought his addictions and looking to the future now he is free from alcohol and drugs that has darkened his life for over 20 years. Wayne Mercer was in his twenties when he began taking drugs, and at 26 slowly spiralled into a heroin addiction which blighted his life for

Greater Manchester’s first commissioned homeless service for people identifying as LGBTQ+ and experiencing homelessness has opened in the region. The new accommodation is situated on the outskirts of the city and has six modern flats for people aged 18 plus, providing residents a safe place that is free from discrimination, while also ensuring that they

The Riverside Group Limited (Riverside) has completed a £150m private bond issuance with Pricoa Private Capital. The private placement is split into two deferred issuances, with the first £50 million Series A note issuance to be closed in March 2021, with a maturity in 2041; and the second £100 million Series B note issuance to

Published this month, a white paper entitled “The Charter for Social Housing Residents” sets out to make major reforms to support housing customers in England. Drawn up in consultation with social housing customers, it pledges to reform the Regulator of Social Housing and Housing Ombudsman which regulate the sector, bring in more accountability through an