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A message to customers – from Angela Lockwood OBE, chair of Riverside Customer Experience Committee
The Riverside Customer Experience Committee exists to scrutinise and sense-check all-things customer-related. Made up of experienced figures from across the world of customer service, social housing and beyond – as well as Riverside customers - we exist to make services to you better. So, we have a responsibility to you; the Riverside customers. With that Read more
Riverside CEO Paul Dolan launches ‘Cook off for Cancer’ fundraising campaign to support Young Lives vs Cancer
The Cook off for Cancer campaign will consist of a year-long series of culinary fundraising events and initiatives to raise money for national children’s cancer charity Young Lives vs Cancer.
Read moreRiverside launches new five-year corporate strategy to build on work to improve homes, enhance customer service and bolster Care & Support provision
Riverside has launched its new five-year corporate strategy, Brighter Future Together, setting out how the organisation will improve the quality and safety of homes, strengthen customer service and provide sector-leading Care & Support services in response to changing sector and societal demands.
Read moreRiverside joins forces with sector to open up careers in social housing
To mark National Scholarships Week [w/c 20 April], Riverside has joined forces with Clarion Housing Group and five other leading housing associations to unveil a major new scholarships programme designed to transform pathways into housing‑related careers for under‑represented groups. Coordinated by Clarion’s charitable foundation, Clarion Futures, the Social Housing Scholarships Programme is supported by Riverside, Hyde, L&Q, Metropolitan Thames Valley Housing (MTVH), Peabody and Places Read more
Riverside celebrates industry-leading award wins and nominations
Following a busy six months of award submissions, Riverside is celebrating multiple award wins and nominations at ceremonies across the UK. This includes the Northern Housing Awards where Riverside has been nominated for five awards this year. These awards will celebrate individuals and organisations who are helping to improve homes and communities in the north. Read more
Important payments update
As a result of a technical error, some Direct Debits which were due to be collected from former One Housing Group customers in London, have not come through to us. We have also realised that some of our customers who receive the housing element of Universal Credit towards the rent and service charges payments, which Read more
London parking update
We regularly receive queries from customers in London about parking spaces. We have around 2,500 parking spaces in London; some of which are managed by traffic management agencies on our behalf and some of which are not. We are currently working to bridge that gap and put in place a solution which will create a Read more
Cook off for Cancer campaign assets
Everything you need to promote your Cook off for Cancer fundraiser We’ve pulled together a selection of ready-to-use posters and digital graphics to help you spread the word and get people involved. Whether you’re hosting a bake off, coffee morning or sharing your fundraising online, these assets are easy to customise and designed to make Read more
Celebrating Our Apprentices for National Apprenticeship Week 2026
This National Apprenticeship Week, we’re celebrating the passion, dedication and talent of our apprentices who are helping shape the future of housing at Riverside.
Read moreApply now to join our new customer groups and panels
We’re inviting customers to help shape Riverside’s services by joining our new customer groups and panels. Applications are now open for chairpersons and members of a variety of groups and panels, part of our Tenants and Residents Influencing Partnership. So, if you’re passionate about helping Riverside improve its services, we’d love to hear from you. Read more