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Working together to improve safeguarding and creating safer organisational cultures
In 2021 a small number of organisations decided to come together to look at how, as housing providers, we collaborate with customers on safeguarding related matters from a strategic and operational viewpoint. Over several months we reviewed each other’s policies, procedures, organisational structures, and processes. Each learning about areas where we could improve but, overall,
Read moreBe on the lookout – Tenancy Fraud Awareness Week
Help us to stamp out tenancy fraud. That’s the key message from Riverside for this year’s Tenancy Fraud Week (12-18 November 2023). Every year, we see countless examples of tenancy fraud – where people move in to social housing properties then sublet them to others at a profit. Our investigators spend countless hours investigating these
Read moreHave your say – consultation on customer involvement in complaints scrutiny
A month-long consultation has been launched today (Wednesday October 18, 2023) by Riverside Customer Voice Executive who have recommended proposals to change the way we involve customers in the scrutiny of our complaints process. Tenant Complaints Panels have been a part of our complaints process for many years. They give customers the option to have
Read moreRiverside announces Carol Matthews plans to retire
Riverside announces Carol Matthews’ planned retirement after 12 years of leadership. Recruitment for her replacement to start immediately.
Read moreRiverside asks Government to provide support for energy bills
Riverside has joined 33 of the UK’s leading housing associations to call on Government to provide targeted support for low-income households to avoid energy hardship this winter.
Read moreRiverside given green light to rebuild Palace Fields Local Centre
Riverside’s ambitious plans to transform Palace Fields in Halton Lea has been given the green light after Halton Borough’s planning committee voted to grant planning permission on Monday 7 August 2023. Submitted to Halton Borough Council in March following extensive consultation with the community, the approved application will mean the demolition of 26 homes and
Read moreSupporting our customers to fly high with Barclays Digital Wings
Riverside is excited to announce a new partnership with The Barclays Digital Eagles to provide an innovative online platform to help our customers improve their digital skills. The Barclays Digital Wings portal has over 75 courses available, covering an array of topics that are designed to give people practical digital skills in bite sized chunks.
Read moreRiverside and Countryside Partnerships agree affordable housing deal, enabling 170-home estate regeneration
Riverside and Countryside Partnerships, the UK’s leading developer, have agreed a deal for the 170-home redevelopment of the Pike Close estate in Bromley, which includes the provision of new homes for the 92 households currently living on the estate, with their rent and tenancy terms protected. Designed by architects HTA, the new development will replace
Read more83,602 thank yous for Marie Curie fundraising efforts
After four successful years of fundraising, we’ve now come to the end of our corporate charity partnership with Marie Curie, an incredible cause that provides care and support for people living with terminal illness and their families. Since 2019, colleagues and customers across Riverside have raised a staggering £83,602.10 for Marie Curie, all thanks to
Read moreRiverside set to transform more than 1,000 homes through £26m decarbonisation project
More than 1,000 Riverside families and customers are set to receive transformative new energy efficiency works to their homes thanks to a £26million new investment. A combination of £12.7m of Social Housing Decarbonisation Fund (SHDF) money, secured via the Department for Energy Security and Net Zero (DESNZ), and an additional £13m from Riverside, will fund
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