Members of the Riverside Customer Voice (RCV) have voted to dissolve the entity, paving the way for the creation of a new customer influence and accountability framework, designed to give customers more opportunities than ever before to influence our services and make them better. The decision was taken at the Annual General Meeting of RCV

A panel of customer volunteers have carried out the first of two investigations into the way Riverside communicates on key issues. The group, from Riverside Customer Voice Executive, started an investigation into how we communicate with customers on condensation, damp and mould earlier this year. In doing so, they interviewed a number of Riverside team

Today (1 July 2024), we’ve published our first ever set of full-year Tenant Satisfaction Measures (TSMs). Created by The Regulator of Social Housing (RSH), TSMs are the new measure of how social landlords in England are doing at providing good quality homes and services. Like all social landlords, Riverside must now report on them every

Teams from across Riverside will be on hand to help customers at a Community Fund Day in Langley, Middleton, this half-term. Housing officers and colleagues from a range of teams will be on hand at the event at the Burnside Community Centre (36 Burnside Crescent, M24 5NN) on Tuesday 20 February to provide support and

We are very pleased to announce that Paul Dolan has been appointed the Group’s new Chief Executive. Paul’s appointment follows the announcement last September that Carol Matthews, current Chief Executive of Riverside, will be retiring this year. Paul was appointed following a rigorous competitive process, clearly demonstrating his commitment to Riverside’s values and dedication to

In December 2021, One Housing became part of The Riverside Group and in November 2022 we announced our intention to accelerate our legal integration through a process known as a Transfer of Engagements. Following consultation with One Housing residents and approval from the One Housing and Riverside Boards and One Housing shareholders, the Transfer of

Citizens Advice Liverpool is distributing up to £1,400,000 of Household Support Fund on behalf of Liverpool City Council to those in need as we enter the autumn. Eligibility To be eligible for the fund, clients must be: Aged 65 or over In receipt of any kind of income support/ benefits (including state pension). Living in

Riverside’s Group Veterans Lead and Director of Operations Lee Buss-Blair has been appointed to the Government’s Veterans Advisory Board by the Minister for Veterans’ Affairs.   The Board provides advice, challenge and diversity of thought to the Government on veteran issues, including supporting the delivery of the ‘Strategy for Our Veterans’ and is chaired by Minister