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Support for hate crime victims as figures rise
New figures released today show a worrying surge in hate crime. According to Home Office figures, hate crime offences recorded by the police rose by a record 29% to 80,393 incidents in the 12 months to March 2017. Figures showed a spike in hate crime following the terrorist attacks in London and Manchester earlier this
Read moreFoundation donates £250k to help tackle food poverty
The Riverside Foundation – our Group charity – has donated £250,000 to support customers facing food poverty. Our Cost-of-Living survey, carried out in late 2022, exposed worrying evidence about the extent of hardship being experienced by customers due to rising food prices, energy costs and more. So, Foundation trustees felt they had to act promptly
Read moreInter Faith Week Blog: Judaism
Working at Riverside, Jamie is surrounded by people who desire to make people’s lives better. Jamie says, “seeing people live the same values that I try to live up keeps me striving to be a better person, employee and person of Jewish faith”. It’s Inter-Faith week and, as a Jewish person, I was asked
Read moreRiverside in the finals for European customer service awards 2022
Riverside and Switchee are finalists for two prestigious accolades at this year’s European Contact Centre and Customer Service Awards. These awards recognise organisations from across Europe who are leading the way in delivering exceptional customer service. Riverside has been nominated in two categories: Best Innovation in Customer Service and Best Cross-Functional Collaboration. Both nominations recognise
Read moreFinal Calverley Close redevelopment plans submitted
Following a resident ballot held in the summer of 2021, residents voted in favour to re-develop their estate and we are pleased to announce that we have now submitted the planning application to Bromley Council. View the plans in full now. The plans were developed in consultation with our customers, the wider community, the London
Read moreFacing the future
I’m really looking forward to our first in person Stakeholder Strategy Day for three years and the opportunity it gives us to bring board members, customers and colleagues together to discuss our future direction.
Read moreInclusivity for a diverse workforce
By Emily McEvoy, Talent Acquisistion Assistant I am a lesbian woman in her 20s but my sexuality isn’t something I really think about so much these days, it is completely natural to me. I feel eternally grateful to those before me who fought for our rights as LGBT people and paved the way for me
Read moreLGBT and mental health
By Lee Buss-Blair, Director of Operations We often talk about the importance of being able to be your authentic self at work, and of visible role models. But why is that, why are these things so important? I’m a man of a certain age, and while it would be impolite to ask me what age
Read moreRespecting diversity on Bi Visibility Day
By John Glenton, Spectrum Executive Sponsor This month, the final touches are being made to our annual Stonewall Workplace Equality Index submission and I am proud that we have been a Stonewall top 100 company for the past eight years. I know some people may ask that with all the priorities we have at Riverside like improving our customer experience and the important merger work with One Housing, why do we still focus our energy on these
Read moreBi Visibility 2021
By Jenny Crocker, Specrtum Co-Chair Bi Visibility Month and, in particular Bi Visibility Day, is a time to recognise and celebrate bisexuality, bi history, community and culture. Bisexual is an umbrella terms used to refer to sexual orientations which express sexual and/or emotional attraction to more than one gender, or regardless of gender. However, many people who do not identify as gay or straight also do not identify
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