We’re pleased to confirm that the essential upgrade to our IT systems is now complete.
If you’re a former One Housing Group customer and are waiting for an activation email to sign up to My Riverside, that should be coming to you soon.
Because we had to run an “emergencies-only” service over the weekend, we are seeing high volumes of calls. So, if you do have a non-emergency issue to report – and you already have an account – why not try reporting it online via My Riverside?
Finally, thank you so much for your patience over the weekend and with the higher than usual waiting times this week. We had a low number of calls of the weekend which helped us to finalise this huge project effectively. We expect call waiting times to normalise soon.
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Listening to you
We’re often asked how we’re listening to the views of customers and acting on them.
We’re committed to
strengthening our relationship
with customers.
Together with Tenants is an initiative led by the National Housing Federation to promote effective working between tenants, residents, and landlords. Challenging our business to go further, and to ensure our residents have oversight and we are accountable as an organisation.
