What is transparency?
Transparency is about the visibility of the decisions we take and the factors that influence them, including what our plans are and how we recruit and pay Board members. It is also about how we design and prioritise our services, how we procure and pay for them, and how services perform.
Where can I find out more about Riverside’s approach to transparency?
Riverside’s approach to transparency is set out in our Transparency statement which is available on our website. This explains our guiding principles, what we will publish routinely and how we deal with requests for information. It also explains the circumstances when we might refuse to provide information.
Why does Riverside need a Transparency statement?
Riverside has always aimed to be open and accountable to our tenants, residents and stakeholders and want to build on this approach. We invest heavily in resident involvement and scrutiny and have therefore taken steps to ensure that we make information available which reflects their wishes and priorities.
Is Riverside subject to Freedom of Information legislation.
The Freedom of Information Act 2000 and the Freedom of Information (Scotland) Act 2002 provide public access to information held by public authorities. However Riverside is not a public authority so is not bound by these laws.
What do tenants and residents want to know about Riverside?
Tenants and residents we have consulted say they are interested in those things which affect them most closely. These include: information about standard and extra services we provide, how we are performing, what we spend and plans and priorities, particularly those relating to major repairs and improvements.
What do I do if I want to find out more about Riverside?
The website is a good place to start but you can also get information from the Customer Service Centre, your local office and information that we send you regularly such as newsletters and our annual report to tenants.
For general information about Riverside visit the Information about Riverside page on our website. For information about the area where you live follow the links to the pages for your area and look at the pages – there is a wealth of information on the Services and Get Involved pages.
What if the Information I need is not readily available?
You can contact us in the normal ways – telephone, email or letter or tweet and ask if we can provide the information. For details please visit the Contact us page on our website.
How quickly will you respond?
We normally respond to letters within five working days and email, telephone or social media enquiries within one working day. If we are able to provide all or some of the information you have requested we will do this within 20 working days.
Are there any reasons why you might refuse my request?
In some cases we will be unable to provide the information. This is likely to be the case where:
it would involve disclosing personal information to a third party as defined by the Data Protection Act
- the information is confidential or commercially sensitive
- the information is in draft form
- disclosure is prevented by law
- the information is not readily available or is difficult to access.
If you are not happy with any decision we make you can write to us and explain the reason why and we will look at it again.
Will Riverside charge me any money to respond to any requests for information I make?
At the moment we do not charge for responding to information requests. However we reserve the right to change this approach in the future if we receive a high volume of requests or if specific information requested will be particularly costly (e.g. in terms of time or materials) for Riverside to provide. If we decide we want to charge to provide information you request, we will let you know and ask if you wish to proceed.