Have you ever wanted to search for information about your landlord or make a request for specific performance data or information?

You will soon be able to that under the new STAIRS.

From 1 April 2025, social landlords must:

• Provide detailed relevant information to their tenants or their representatives (such as their solicitors) upon request.
• Publish and promote a publication scheme with certain classes of information.

It means that you will also be able to request certain information on things like:

• Anti-social behaviour
• Complaints handling
• Procedures, and performance
• Health and safety
• Rent rates
• Property conditions, repairs and improvements to property
• Service charges
• Stock profile
• Energy efficiency information
• Estate management

We’ll publish full details on how we will meet these requirements on 1 April 2025 and provide a web form which allows you to make requests via this web page.

You will also be able to request information through any other method of contacting us.