Executive Directors

Carol Matthews CBE, MCIH, FCMI, DMS, MA SOCSCI, Certificate in Leadership
Group Chief Executive

Appointed February 2012.

Carol Matthews took up her post as Group Chief Executive of Riverside in February 2012, following five years as Chief Executive of Guinness Northern Counties, part of the Guinness Partnership.

Originally from Glasgow, Carol’s career began in housing with Sheffield City Council as a management officer collecting rent door to door and managing a patch. She also worked for Burnley and Bristol Councils prior to joining Northern Counties in 1993, ultimately becoming Chief Executive in 2007.

Carol sat on the Board of the National Housing Federation for seven years and is still involved at a regional level. She also served on the Audit Commission’s National Housing and Regeneration panel. She also Chaired H4N from 2018 to 2020

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John Glenton
Executive Director, Care & Support Services

John Glenton took over as the Executive Director for Care and Support in April 2016, following three years as Director of Operations. John has more than 25 years’ experience in the care and support sector.

John’s career began as a Support Worker and has held various management roles over the past 20 years covering business development, strategy and operations.

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Ian Gregg
Executive Director, Asset Services

Ian joined the Riverside Group May 2014 and is responsible for the maintenance of our homes as well as the Group's wholly owned subsidiary contractor, Evolve. He also serves as an interim member of Riverside’s Customer Experience Committee.

After initially beginning his career as a student surveyor with Manchester City Council, Ian has subsequently worked for Midland Heart, Parkway Green, Regenda Group, Guinness Northern Counties and Harvest Housing Group.

Ian is also a Non-Executive Director for the ForViva Group based in the North West.

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Cris McGuinness
Chief Financial Officer

Cris joined Riverside as Chief Financial Officer in March 2018.

Cris started her career with KPMG in Liverpool and brings with her twenty years of experience, over half of which has been in the social housing sector and includes The Guinness Partnership. In addition Cris brings with her a wealth of experience from other organisations such as Serco and Transport for Greater Manchester.

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Patrick New
Patrick New
Executive Director, Customer Service

Patrick New joined The Riverside Group Limited as Executive Director of Customer Service in February 2019.

Patrick has 30 years’ experience working in regulated service industries and over 15 years’ experience at Director/ Executive level. Most recently, he worked as Retail Managing Director and Board Director for Ecotricity, a renewable energy company, and was accountable for all aspects of end-to-end customer journeys. Patrick has a track record of success in multi-site customer service leadership, nationwide operations management and various commercial directorate roles at British Gas, Dyno Rod and Royal Bank of Scotland. He has also been a Non-Executive Director of Smart Energy GB.

Patrick brings with him a wealth of experience. He has a passion for leading and developing people and providing great customer service.

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Jo Lucy
Executive Director, Business Support

Jo joined Riverside in August 2019. She is originally from Manchester and started her career in retail straight from school at the age of 16. Jo has worked across business, IT and HR functions at Director level, across the globe from Brazil to China, India and Russia. Jo has worked for Booker, Unilever, Barclays and DXC technology, most recently driving a large digital cultural transformation. She has a passion for people and change, volunteers in education and is a qualified mental health first aider.

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