Tenant Satisfaction Measures

We’ve published our first ever set of full-year Tenant Satisfaction Measures (TSMs) – the new measure of how social landlords in England are doing at providing good quality homes and services.

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Meeting with a customer at Project 394, Manchester.
Listening to you

We’re often asked how we’re listening to the views of customers and acting on them.

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Universal Credit banner - Keep things smooth by making the move to Universal Credit
Help with Universal Credit

You may soon be moving to Universal Credit from Housing Benefits or Child Tax Credits. Find out all you need to know here.

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Times are tougher than ever. We’re here to support you.

From help with paying your rent and managing your debt, to training and finding your dream job – we’re here for you.

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