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Hello! We've given our website a fresh new look. We're still updating some pages, but My Riverside works as normal.
Need help using the new site? Read our guide to the new Riverside website.

25 August 2026

Welcome to our new website

Riverside news News article

The new Riverside website on an iPhone and iPad

The new Riverside website is here

Today, we're proud to launch Riverside's new website.

Since our last major launch in 2015, the way people use the web and access the internet has changed significantly.

More people now use smartphones and tablets, expect online services, and want information that is easy to find and understand.

That's why we've created a brand new website, designed around the needs of the people who use our services.

You'll notice some changes straight away

  • the main Riverside website now better serves customers in England
  • the new Riverside Scotland website is focussed on customers in Scotland
  • a new dedicated Riverside Group site has been launched, aimed at corporate audiences.

These websites work together to create a more consistent experience and help keep information accurate and up to date.

The new website also gives us a strong foundation for future improvements.

Welcome to The Riverside Group Visit the Riverside Scotland website

Designed with customers

Customers have helped shape every stage of this project.

We have:

  • carried out customer research
  • run workshops and interviews
  • tested designs and prototypes
  • invited customers and colleagues to take part in beta testing

Your feedback influenced:

  • website structure
  • navigation
  • content
  • search
  • accessibility features

We know our customers are experts in their own experiences. Their feedback has been vital in helping us create this website.

We'll continue listening, gathering feedback and making improvements over time.

New features explained 

Learn all about the new Riverside website and what it means for you.

Built to be accessible for everyone

We want everyone to be able to use our website, regardless of their device, ability or circumstances.

Accessibility has been a key consideration when designing and building our new website.

The website has been designed to:

  • work with screen readers
  • support keyboard navigation
  • work well on different devices and screen sizes
  • provide clear text and improved colour contrast
  • make information easier to read

We've also reviewed content across the site and rewritten it in plain English wherever possible.

Where appropriate, we provide information as both web pages and downloadable documents, so people can choose the format that works best for them.

We've improved how we publish videos, making it easier to provide captions and transcripts.

Our new Accessibility Hub includes:

  • information about accessibility features
  • guidance on changing device settings
  • known issues and planned improvements
  • ways to contact us for support or to report a problem

Accessibility is an ongoing commitment and will continue to guide how we design, write and publish content.

Visit the Accessibility hub

Easier to find information
We've reviewed and updated content across the website to make it simpler to use.
Information has been:
  • rewritten in plain English
  • organised into smaller sections
  • designed to be easy to scan and understand
The website has also been built with mobile users in mind, helping people find information quickly on smaller screens.

Behind the scenes, we've improved how content is managed so information can be reviewed and updated more regularly.
Better search

Many people visit our website because they need information quickly.

That's why we've improved search and made it available from every page.

The new search experience is designed to help people find the information they need with fewer clicks.

Coming later this year

We're planning to introduce an AI-powered search tool that will allow customers to:

  • ask questions in their own words
  • receive answers based on Riverside information and services

This will make it even easier to find information when it's needed.

Improving the customer experience 

The new website creates opportunities for future improvements.

Over time, we'll explore ways to provide more relevant information and services based on individual needs.

This work will be introduced gradually, helping create a more personal and user-friendly experience.

Privacy, security and trust

We know customers expect our website to be safe, secure and reliable.

Privacy, security and data protection have been important considerations when building our new website.

We've worked to:

  • help better meet modern security standards
  • provide a secure online experience
  • keep information accurate and up to date
  • improve content management processes

Our aim is to provide a website customers can trust.

Visit the Privacy Hub

One Riverside experience

We're working towards a more consistent experience across Riverside's digital services.

Over time, customers will see a more familiar look and feel across different websites and online services.

This will make it easier to move between services and complete tasks online.

Our goal is simple: to make dealing with Riverside online as easy as possible.

This is just the beginning

We're proud of our new website, but we know there is always more to do.

This website marks the start of a new chapter for Riverside's digital services.

We'll keep listening, learning and improving to make sure the website continues to meet the needs of our customers and communities.


Share your feedback

As you explore the new website, please use the feedback tab available throughout the site to tell us what you think.

Your feedback will help us make the website better, easier to use and more useful for everyone.


Author:
Ross Ironfield, Digital Marketing Manager