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Our policies
Riverside has a range of policies that guide how we provide services and make decisions.
The Riverside Group Aids and Adaptations Policy
August 2021
The Riverside Group Asbestos Management Policy
September 2023
The Riverside Group Assessment and Support Planning Policy and Procedure
February 2021
The Riverside Group Complaints Policy
October 2023
The Riverside Group Customer Care Policy
September 2021
The Riverside Group Customer Involvement and Engagement Policy
December 2022
The Riverside Group Damp and Mould policy
September 2022
The Riverside Group Death of a Customer Policy and Procedure
August 2023
The Riverside Group Domestic Abuse Customer Policy
March 2023
The Riverside Group Electrical Safety Management Policy
September 2023
The Riverside Group Equality, Diversity and Inclusion Policy
April 2022
The Riverside Group Fire Safety Management Policy
September 2023
The Riverside Group Gas Safety Policy
September 2023
The Riverside Group Hate Crime and Harassment Policy
February 2024
The Riverside Group Health, Safety and Environment Policy
April 2023
Home Ownership Sales – First Come, First Served Allocation Policy
July 2024
Home Ownership Sales – Minimum Monthly Surplus Income Policy
July 2024
The Riverside Group Income Collection Policy
April 2022
The Riverside Group Leasehold Management Policy
March 2021
The Riverside Group Lettings Policy
March 2024
The Riverside Group Medications Policy and Procedure
September 2020
The Riverside Group Mental Capacity Policy and Procedure
September 2023
The Riverside Group Neighbourhood and Estate Management Policy
February 2021
The Riverside Group Property Buy Back Policy
November 2023
The Riverside Group Radon Gas Policy
September 2020
The Riverside Group Rent Setting Policy
March 2024
The Riverside Group Responsive Repairs Policy
April 2024
The Riverside Group Safe Use of Oxygen Policy and Procedure
June 2021
The Riverside Group Safeguarding Adults Policy
February 2023
The Riverside Group Safeguarding Children Policy
February 2023
The Riverside Group Serious Untoward Incidents Policy and Procedure
August 2023
The Riverside Group Service Charge Policy
August 2024
The Riverside Group Shared Ownership Sales Policy
May 2022
The Riverside Group Substance Misuse Policy and Procedure
September 2023
The Riverside Group Anti-Social Behaviour Policy
June 2023
The Riverside Group Tenancy Policy
March 2024
The Riverside Group Tenanted Sales Policy
May 2022
The Riverside Group Water Safety Policy
September 2023
Neighbourhood Allocations Strategies
We have Neighbourhood Allocations Strategies which set out how we allocate our homes in each area. Please contact us if you would like to request a copy of these.