Our policies

Riverside has a range of policies that guide how we provide services and make decisions.

The Riverside Group Aids and Adaptations Policy
August 2021

The Riverside Group Asbestos Management Policy
September 2023

The Riverside Group Complaints Policy
October 2023

The Riverside Group Customer Care Policy
September 2021

The Riverside Group Customer Involvement and Engagement Policy
December 2022

The Riverside Group Damp and Mould policy
September 2022

The Riverside Group Death of a Customer Policy and Procedure
August 2023

The Riverside Group Domestic Abuse Customer Policy
March 2023

The Riverside Group Electrical Safety Management Policy
September 2023

The Riverside Group Equality, Diversity and Inclusion Policy
April 2022

The Riverside Group Fire Safety Management Policy
September 2023

The Riverside Group Gas Safety Policy
September 2023

The Riverside Group Hate Crime and Harassment Policy
February 2024

The Riverside Group Health, Safety and Environment Policy
April 2023

The Riverside Group Income Collection Policy
April 2022

The Riverside Group Leasehold Management Policy
March 2021

The Riverside Group Lettings Policy
March 2024

The Riverside Group Medications Policy and Procedure
September 2020

The Riverside Group Mental Capacity Policy and Procedure
September 2023

The Riverside Group Neighbourhood and Estate Management Policy
September 2024

The Riverside Group Property Buy Back Policy
November 2023

The Riverside Group Radon Gas Policy
September 2020

The Riverside Group Rent Setting Policy
March 2024

The Riverside Group Responsive Repairs Policy
April 2024

The Riverside Group Safe Use of Oxygen Policy and Procedure
June 2021

The Riverside Group Safeguarding Adults Policy
February 2023

The Riverside Group Safeguarding Children Policy
February 2023

The Riverside Group Serious Untoward Incidents Policy and Procedure
August 2023

The Riverside Group Service Charge Policy
August 2024

The Riverside Group Shared Ownership Sales Policy
May 2022

The Riverside Group Substance Misuse Policy and Procedure
September 2023

The Riverside Group Anti-Social Behaviour Policy
June 2023

The Riverside Group Tenancy Policy
March 2024

The Riverside Group Tenanted Sales Policy
May 2022

The Riverside Group Water Safety Policy
September 2023

Neighbourhood Allocations Strategies

We have Neighbourhood Allocations Strategies which set out how we allocate our homes in each area. Please contact us if you would like to request a copy of these.