Our policies

Riverside has a range of policies that guide how we provide services and make decisions.

Download our policies

Other policies include:

  • Customer care
  • Customer Engagement and Involvement
  • Equality, diversity and inclusion
  • Rent setting
  • Income collection
  • Compliance management
  • Aids and adaptations
  • Hate crime and harassment
  • Domestic Abuse (customer)
  • Domestic Abuse (colleagues)
  • Leasehold management
  • Service charges
  • Shared Ownership sales

We also have Neighbourhood Allocations Strategies which set out how we allocate our homes in each area. Please contact us if you would like to request a copy of one of the above.