Contact us

Please look at the options below to find out more about how we can help you with everything from making a complaint through to gas safety advice. Or contact us using one of the methods at the bottom of the page

1. Choose a topic

2. Choose a category

3. Choose an option

  • Find out more about the chance to swap your home

    Riverside has partnered with the UK’s leading mutual exchange service, HomeSwapper. Riverside customers benefit from free membership of the popular home swapping service, with access to around 250,000 users from all over the country, all looking to exchange their home.

     

    House Exchange offers an unrivalled service allowing tenants to search immediately for housing options across the whole of the UK.

     

    Please note, before you can exchange homes, both you and the person you are swapping with will need to complete a Mutual Exchange application form and send this to us.

  • Pay by Direct Debit

    If you set up a Direct Debit, you don’t need to worry about paying us every month. We’ll take payment automatically and you can choose when the money comes out of your account. Call us now to set up a Direct Debit on 0345 111 0000.

     

    Pay online with My Riverside
    Sign up for My Riverside to make secure online payments with your debit or credit card.

     

    Other ways to pay
    You can also pay us by phone or in person.

  • Check your account online with My Riverside

    Sign up for My Riverside to view your up-to-date account balance, download statements and make payments online, anytime, anywhere and on any device.

  • Advice on paying your rent

    If you are worried about paying your rent or other charges, we’re here to help.

  • Talk on Live Chat

    Talk to one of our advisers on Live Chat

  • Money advice

    You can find out the various support available on our Money advice pages.

  • Talk on Live Chat

    Talk to one of our advisers on Live Chat

  • Save money on energy at home

    Are you spending a lot of money on your energy bills? Find out how to reduce your bills here.

  • Our Complaints Procedure

    Your feedback is really important to us and we want to work with you to resolve any issues quickly.

     

    Find out more about our complaints procedure and the different ways to tell us something has gone wrong on our Customer Feedback page.

     

    Send a message
    Using our contact form, leave us a message.

     

    Postal complaints
    Please fill out this printable complaint form.

  • Talk on Live Chat

    Talk to one of our advisers on Live Chat

  • If you smell gas you should do the following straight away:

    1. Open all windows and doors.
    2. Don’t use any electrical appliances or switches, including turning lights on and off.
    3. Turn off the gas supply at the meter control valve (if you know where it is).
    4. Contact the National Gas Emergency Service, free of charge, on 0800 111 999

  • Gas safety checks

    We carry out gas safety checks every year – your current certificate will have an expiry date on it, which is when your next check is due. We’ll always contact you in advance, before it’s due, to book it in with you.

  • Is it an emergency?

    If it’s an emergency or you or someone else is in immediate danger, contact the police on 999.

     

    Non-emergency cases
    In most cases, you should report non-emergency incidents of anti-social behaviour to the police by calling 101 and to your local authority.

    We’d also like you to keep us informed using this simple form, so we can keep a log in case we are asked to get involved at any point.

    You can also report any suspicious behaviour to CrimeStoppers on 0800 555 111.

     

    Find out more
    See our help and advice on what to do if you are experiencing anti-social behaviour.

  • Our address

    Riverside,
    PO Box 2065
    Liverpool
    L4 4YX

     

  • Get in touch

    If you have a press enquiry, please send it directly to our media team by emailing: [email protected]

     

    This email account is only monitored Monday to Friday during office hours, so if you have an urgent query outside these hours please call us on 0345 111 0000.

  • Talk on Live Chat

    Talk to one of our advisers on Live Chat