Contact us

Please look at the options below to find out more about how we can help you with everything from making a complaint through to gas safety advice. Or contact us using one of the methods at the bottom of the page

1. Choose a topic

2. Choose a category

3. Choose an option

  • Check all our properties now

    We have a range of properties across the country that are available to let now. Click the link to find some near your area. Find all our properties available now

  • Send a message

    Using our contact form, leave us a message

    Contact us

  • Call us

    You can call us now 0345 111 0000

  • Find out more about how to apply for a home with Riverside

    We have full details of how to apply for a home with Riverside though our partner choice-based lettings schemes or local councils on this webpage

  • Send a message

    Using our contact form, leave us a message

    Contact us

  • Call us

    You can call us now 0345 111 0000

  • Contact Riverside Home Ownership

    Telephone

    0345 155 9029 * 24 hours a day, 365 days a year * Calls to 03 numbers are charged at local rate or from your telephone package’s inclusive minutes.

    Post

    Riverside Home Ownership Units 1 & 3 Meridian Business Village Hansby Drive Liverpool L24 9LG

  • Find out more about the chance to swap your home

    Riverside have partnered with the UK’s leading mutual exchange service, HomeSwapper. Riverside tenants can now benefit from free membership of the popular home swapping service, with access to around 250,000 users from all over the country, all looking to exchange their home.

    House Exchange offers an unrivalled service allowing tenants to search immediately for housing options across the whole of the UK. NOTE: Before you can exchange homes, both you and the person you are swapping with will need to complete a Mutual Exchange application form  and send this to us. For more details click here

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Call us

    You can call us now 0345 111 0000

  • Send a message

    Using our contact form, leave us a message

    Report Repair

    • If there is an emergency it is important you call us immediately on 0345 111 0000 to report the problem.
      You can contact us 24 hours a day, 7 days a week, 365 days a year.
      More information on emergency repairs.
  • Call us

    You can call us now 0345 111 0000

  • Find out more on our site

    Full details of when you will get a repair are here

    Details of our programmed repairs are here

  • Call us

    You can call us now 0345 111 0000

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Online information

    Details of how to get an aid or adaptation are here

  • Call us

    You can call us now 0345 111 0000

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Informaton on how to pay your rent

    Find out the different ways to pay here

  • Pay online

    Pay your rent online now

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Call us

    You can call us now 0345 111 0000

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Call us

    You can call us now 0345 111 0000

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Call us

    You can call us now 0345 111 0000

  • You should do the following straight away:

    1. Open all windows and doors.
    2. Don’t use any electrical appliances or switches,
    including turning lights on and off.
    3. Turn off the gas supply at the meter control valve
    (if you know where it is).
    4. Contact the National Gas Emergency Service,
    free of charge, on 0800 111 999

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Call us

    You can call us now 0345 111 0000

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Call us

    You can call us now 0345 111 0000

  • How do I complain?

    If you are experiencing any sort of nuisance or anti-social behaviour in your neighbourhood, remember it is important that you contact the right people to deal with your case quickly and efficiently. Call 999 if you are in immediate danger or concerned for the safety of a neighbour. The non-emergency police number is 101. Call 0800 555 111 to report suspicious behaviour to CrimeStoppers.

  • Send a message

    Using our contact form, leave us a message

    Anti-social behaviour

  • Call us

    You can call us now 0345 111 0000

  • More details on anti-social behaviour

    More details on Riverside’s anti-social behaviour policy

  • Information on the preserved Right To Buy

    Our Right to Buy or Acquire schemes Do you qualify for the Preserved Right to Buy?

    A. You must answer ‘YES’ to all of the following question — Were you a council tenant or a tenant of another public sector landlord, and was your home transferred to a housing association under stock transfer? — Have you been a tenant for more than two years or did you take on a tenancy that is more than two years old?— Is the property you rent your main home?  

    B. You must also answer ‘NO’ to all of the following questions.

    • Do you have a bankruptcy petition pending or are you an undischarged bankrupt?
    • Have you made any arrangements with creditors to pay any outstanding debts at reduced payments and do you still owe them money?
    • Have you been served a final Possession Order or broken the terms of a postponed or suspended Possession Order?
    • Have you been served with a court order suspending your Preserved Right to Buy, or had your tenancy demoted due to anti-social behaviour? If you have answered ‘yes’ to all the questions in section A, and ‘no’ to all the questions in section B, you may qualify for the Preserved Right to Buy. Further information on eligibility can be found in the Department for Communities and Local Government booklet, ‘Your Right to Buy Your Home’, which is available to view on our website.  

    Do you qualify for the Right to Acquire?  

    C. You must answer ‘YES’ to all of the following questions.

    • Is your tenancy an assured tenancy (not a starter tenancy)?
    •   Did your tenancy start before 18 January 2005, and have you been a public sector tenant for more than two years OR did your tenancy start after 18 January 2005, and you have been a public sector housing tenant for more than five years?
    • Is the property you rent your main home?

     D. You must also answer ‘NO’ to all of the following questions.

    • Do you have a bankruptcy petition pending or are you an undischarged bankrupt?
    • Have you made any arrangements with creditors to pay any outstanding debts at reduced payments and do you still owe them money?
    • Have you been served a final Possession Order or broken the terms of a postponed or suspended Possession Order?
    • Have you been served with a court order suspending your Preserved Right to Buy, or had your tenancy demoted due to anti-social behaviour? If you have answered ‘yes’ to all the questions in section C, and ‘no’ to all the questions in section D, you may qualify for the Right to Acquire. Further information on eligibility can be found in the Housing Corporation’s booklet, ‘Guide to the Right to Acquire’, which you can view on our website.  

    Do all properties qualify for the Right to Buy or the Right to Acquire?

    No. The Right to Buy or the Right to Acquire does not apply to the following: — sheltered accommodation — a house that is one of a group of homes and has special features for people with physical disabilities or for those with special needs who require intensive housing support — temporary accommodation — tied accommodation (service tenancies) — accommodation particularly suitable for occupation by people aged 60 or over — a property that your landlord has published an intention to demolish within five years or has served notice of the intention to demolish within two years.

    Please note: the Right to Acquire only applies to property built or purchased with public funds, or transferred by a local authority after 1st April 1997. Rural exemptions may apply. Please get in touch for further information. 6 7

    How do I start the home buying process? You can contact us to discuss your individual circumstances and we can let you know how to apply.

    How long does it take? When you have submitted an application form you will be advised within eight weeks if your application has been accepted or rejected. Within 12 weeks a valuation will have taken place and you will have been sent an offer notice. The offer will include the Valuation Discount Sale Price.  

    What will the price be? Right to Buy: The Right to Buy scheme gives tenants a discount on an open market valuation of the property. The maximum amount of discount depends on where you live and how long you have been a public sector tenant with us or another Right to Buy landlord. The qualifying period can include time spent in different homes and with different landlords. The tenancy must be a public sector tenancy and does not have to be a continuous tenancy.

    Right to Acquire: The Right to Acquire scheme gives tenants a discount on the open market valuation of the property. The maximum amount of discount depends on where you live.

    How much discount will I receive? The discounts for the Right to Buy and Right to Acquire schemes are fixed. We will work out the purchase price by getting an open market valuation and then applying the discount. Please contact us so we can discuss your individual circumstances with you.  

    Completion Once you receive an offer notice, you have three months in which to complete the purchase. To do this you should secure a mortgage offer from an approved lender and instruct a solicitor to act on your behalf. If you do not accept the offer within three months, a notice will be served on you allowing you a further 56 days to complete. If you still don’t complete the purchase another notice will be served allowing a further 56 days to complete. Once this notice has expired you will have to re-apply and a new valuation will need to be obtained.

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Call us

    You can call us now 0345 111 0000

  • Voluntary Right to Buy Scheme

    Riverside is one of five housing associations participating in the Voluntary Right to Buy pilot.  If you are a Riverside tenant and live in Liverpool, Sefton, St Helens, Wirral, Halton or Knowsley  you can register your interest to participate in the pilot. Once you’ve registered, we’ll send you an application form in the New Year.
     

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Call us

    You can call us now 0345 111 0000

  • Details on how to move on

    Here’s our details for those moving out

  • Send a message

    Using our contact form, leave us a message

    Contact us tenants

  • Call us

    You can call us now 0345 111 0000

  • Cumbria

    English Gate Plaza
    Botchergate
    Carlisle
    CA1 1RP

    Map and surrounding areas
    Monday to Thurdays 9am–5pm Friday 9am–4.30pm

  • Wirral and Cheshire

    Halton Neighbourhood Office
    Halton Brook Avenue
    Halton Brook
    Runcorn
    WA7 2NW

    Mon, Weds, Fri  9am – 4pm, Tuesday – closed, Thurs 9am to 12.30pm

    Wirral Neighbourhood Office
    71 Argyle Street
    Birkenhead
    Wirral
    CH41 6AB
    (enquiries for Ellesmere Port and Neston only)

    9am – 4pm Monday, Weds and Friday. 12pm – 4pm Tuesday, Closed Thursday

    Colshaw Farm
    35 Appleton Walk
    Colshaw Farm
    Wilmslow
    Cheshire
    SK9 2HN
    Open Monday, Wednesday & Thursday

  • Manchester and Lancashire

    Langley Office
    17 Lingmell Close
    Langley
    Middleton
    Manchester
    M24 4HS
    Open Mon, Wed and Friday

     

  • Merseyside

    North Liverpool Neighbourhood Office
    1 Walton Road
    Livepool
    L4 4AD

    Lee Valley Neighbourhood Office
    150 Naylorsfield Drive
    Belle Vale
    Liverpool
    L27 1XY

    Mon, Tues, Fri  9am-4pm. Wed 1pm – 4pm. Thurs Closed

     

    Wirral Neighbourhood Office
    71 Argyle Street
    Birkenhead
    Wirral
    CH41 6AB

    9am – 4pm Monday, Weds and Friday. 12pm – 4pm Tuesday, Closed Thursday

  • Gateshead

    6 Staithes
    The Watermark
    Gateshead
    NE11 9SN  

  • Hull

    Unit 9
    Grampian Way
    Bransholme
    Hull
    HU7 5BZ

  • Leicester

    Leicester Office
    Riverside House
    49 Western Boulevard
    Leicester
    LE2 7HN

  • Stoke on Trent

    Moss Green Office
    26 Moss Green Road
    Moss Green Village
    Berryhill
    Stoke on Trent
    ST2 0SP

  • Hawthorn Fields Neighbourhood Office

    St Vincent Crescent
    Harvills Hawthorn
    West Bromwich
    B70 0LG

  • Cosford

    Riverside Help Desk
    Kenwray Drive
    Donnington
    Telford
    Shropshire
    TF2 7RZ

  • Send a message

    Using our contact form, leave us a message

    Contact us

  • Call us

    You can call us now 0345 111 0000

  • Call us

    You can call us now 07980 761 666

  • Go to our jobs portal to find our current job vacancies

    Search here

Alternatively

Call us

You can contact us on the phone at any time, day or night, 365 days a year.

Customer Service

Email Us

Please contact us via email and we can solve your query or be in touch for more details.

info@riverside.org.uk

Write to Head Office

Customer Service Centre
Riverside
2 Estuary Boulevard
Estuary Commerce Park
Liverpool L24 8RF