News & blog

Find out more about what we are up to now.

“Riverside worked miracles for us…”

Six months ago, life was pretty good for Amy Tran, 25, and her husband, David. The couple, from Wigan, were looking forward to the birth of their third child. But then tragedy struck – David, 29, was diagnosed with a life-threatening disease. With David out of work, the bills soon mounted up and the family

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If things go wrong, we want to put them right…

Every year, Riverside carries out more than 200,000 repairs and we know it’s one of the most important services that we provide. Improving your satisfaction with the repairs service is one of our big priorities – and if you’ve got a complaint, or you have a maintenance issue, we want to hear from you. Customers

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Voluntas: Working with us

Some customers have contacted us to ask us about Voluntas and what they do. They’re a professional, accredited research company and help Riverside carry out confidential telephone surveys with you about the services you receive from us. The results are anonymised. Voluntas help us with: The customers’ satisfaction survey (known as STAR), which focuses on

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Keep warm and cut your energy bills

With a summer of rain and some low temperatures, it’s no wonder three in 10 of us have already switched the heating on. Recent media reports suggested that eight million households flicked the switch as early as August – a move that’s sure to push up annual energy bills. And with winter not far off,

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More housing officers working for you where it matters most

For more than a year, we’ve been reorganising and making savings behind the scenes so we can invest more where it matters most – in neighbourhoods. As a result, from the winter onwards, there’ll be 40 per cent more housing officers to work with you in your home, or out and about where you live. Their hours will

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LGBT customers’ views wanted

We want to make sure Riverside’s services reflect and cater for people from all backgrounds. To support this, we’re launching a focus group for Lesbian, Gay, Bisexual and Transgender (LGBT) customers. It will help us find out what you think of our services, review our policies, and make sure we consider LGBT customers’ needs and

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Your retirement living

£6m facelift for schemes We spent £6million refurbishing Retirement Living schemes in the year to April – and it’s part of a bigger £27million investment programme. Now we have started consulting with even more customers about the next phase of improvements in their schemes. Celebrate, de-stress and prepare for a super sleep!  Your new Health

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Homelessness: Riverside’s response to this week’s National Audit Office report

This week’s report from the National Audit Office confirms what we are seeing on a daily basis across the country as we work with more and more people affected by homelessness. As the third largest provider of homelessness services in the country, we are acutely aware of the increase in rough sleepers and people threatened

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Allpay direct debit transactions on Friday 8th September

Riverside News Update

On Friday 8th September, a fault with the Allpay payment service meant that duplicate payments were taken from some customers’ bank accounts. This was a system-wide fault with Allpay and has affected other housing providers and organisations who also use this payment service. This incident affects customers who have signed up to direct debit and

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First Residents’ Steering Group meetings to take place in London

Consultation event in Lambeth

Residents are being invited to join a new steering group to help shape the multi-million pound regeneration of their estate. Riverside is planning to invest in building new homes and improving two neighbourhoods in Bromley and one in Lambeth, all in London. Residents have already taken part in consultation events and visits, having a say

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