The Government’s Make Things Right Campaign encourages social housing residents to first contact their landlord to report any issues or problems with their property and know how to contact if they are unhappy with their landlord and are struggling to get their problems resolved.

We will do everything we can to resolve issues promptly and provide a quality and efficient service.

Reporting a repair:

The quickest and easiest way to report a repair is via our My Riverside app.

If the repair is an emergency, you can call us immediately on 0345 111 0000.

You can find out about how to report a repair and what we class as an emergency here:

Making a Complaint

We always try to do our best but recognise things go wrong from time to time and by telling us what’s gone wrong on our complaints form, we can investigate and help put things right for you.

You can review our Complaints Policy here:

Housing Ombudsman

If a complaint reported to a landlord hasn’t been resolved, the Housing Ombudsman can investigate fairly and impartially.

Warm and Safe, Decent Homes

As one of the largest national social landlords, effective management and maintenance of our homes is paramount.

Providing warm and safe, decent homes is one of our five key objectives and over the next three years we are making targeted investment to increase the energy-efficiency of our customers’ homes and tackle damp and mould.

You can find out more about the Make Things Right campaign by visiting the website here.