3821 people have responded to the Resident and Customer Task and Finish Group’s recent survey on customer engagement opportunities at Riverside. The group thank all of you for taking the time to fill it in.

The survey – designed by customers, for customers – was sent out in January via email and by post and asked you to give your views on a variety of topics.

It also asked you if you wanted to get involved with influencing Riverside services with more than 900 respondents answering “yes” and volunteering to become involved in some way.

Responses are still being analysed but the feedback included:

• New, meaningful opportunities to influence and improve services is welcomed and wanted
• Your top three priority areas to improve are; Repairs, Service Charges and Complaints
• Most people didn’t want financial incentivisation to take part in changing services
• You want Riverside to send you direct emails with short surveys about your services
• Most people who responded wanted to learn more about how Riverside services work and learn about social housing regulation

The survey outcomes will play a key role in helping the group of 28 customers to design new ways for customers to influence services, hold Riverside accountable and ensure customers have a real say in decision-making.

The current customer group, Riverside Customer Voice Executive will be holding their Annual General Meeting (AGM) on 6 March between 10am and 11am. If you wish to attend the meeting, please contact us via [email protected] 

The Task and Finish Group are currently reporting your feedback to Riverside Committees and Board. We’ll write to all residents and customers in April to provide full survey results and set out next steps.